Job summary
- Main area
- Renal
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (7.5 hours per day hours)
- Job ref
- 343-8309339-B4-I
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £33,262 - £36,027 per annum
- Salary period
- Yearly
- Closing
- 20/10/2026 23:59
Employer heading
Patient Pathway Coordinator
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
As part of the outpatient administrative team, the post holder will be the administrative lead and be responsible for all ERS referrals administratively and clerical issues relating to patients’ pathway of care from clinical referral triage to booking, rearranging and tracking referral to treatment &/or discharge.
To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
Experience of patient administration work in a healthcare setting
Good interpersonal and customer care skills
The ability to prioritise tasks effectively
Computer literate, with experience of using a keyboard with a high level of accuracy.
Knowledge of NHS service provision including the pathway of care
Thorough knowledge of healthcare administrative systems and processes
Knowledge of databases & spreadsheets
Knowledge of confidentiality and data protection principles
Equality and diversity
Knowledge of RTT principles and waiting times
Proactive, takes own initiative
Willing to take ownership and accountability
Team player with collegial working style and willingness to share responsibility
Flexible, responsive approach to work.
Committed to a “Patient/Client First” philosophy.
Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
Confident to work assertively with multi-disciplinary team.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
To Know more about the role and responsibilities, please refer the attached Job Description .
Person specification
Qualification
Essential criteria
- • GCSE English and Maths at grade C or above or equivalent. NVQ level 3 or equivalent
- NVQ level 3 or equivalent
Desirable criteria
- • RSA II
- • ECDL.
Experience
Essential criteria
- • Experience of patient administration work in a healthcare setting
- • Experience of using a full range of IT/Patient data systems
Desirable criteria
- • Experience of ERS
- • Experience of using a full range of IT/Patient data systems – as applicable to speciality
Skills
Essential criteria
- • Good interpersonal and customer care skills
- The ability to prioritise tasks effectively
Knowledge
Essential criteria
- • Computer literate, with experience of using a keyboard with a high level of accuracy.
- • Knowledge of NHS service provision including the pathway of care
- • Thorough knowledge of healthcare administrative systems and processes
- • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- • Knowledge of confidentiality and data protection principles
- • Knowledge of health and safety
- • Equality and diversity
- • Knowledge of RTT principles and waiting times
Personal Attributes
Essential criteria
- • Proactive, takes own initiative
- • Willing to take ownership and accountability
- • Team player with collegial working style and willingness to share responsibility
- • Flexible, responsive approach to work.
- • Committed to a “Patient/Client First” philosophy.
- • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
- • Confident to work assertively with multi-disciplinary team.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rosie Berryman
- Job title
- POD Team Leader
- Email address
- [email protected]
- Telephone number
- 0208 296 2283
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