Job overview

The post holder will
Provide a friendly sympathetic and efficient operator service to the Trust, its
Staff, Patients, visitors and members of the public.
Action the emergency bleep protocol as required
Escalate Estate alarm systems
The Switchboard provides a 24/7, 365-day service across the trust. To ensure a
professional first line operator service to members of staff and to the public.

Main duties of the job

Provide a comprehensive telephony service, implementing the agreed telephone
greeting for all incoming and outgoing calls.
Transferring all incoming and outgoing calls to the relevant departments, wards,
etc. across the boroughs.

To manage the internal Emergency telephones and be fully conversant with allTrust Emergency procedures, alerting the appropriate team and accurately documenting all emergency calls / incidents. Ensuring that the correct procedures are carried out in the event of all Emergency (2222) calls. Lift entrapments, Major Incident notifications.
To receive Major Incident calls and activate plan. Liaise with Emergency Planning Liaison Officer, senior manager on call and Site Practitioner and to take directions where necessary
Prepare Dr’s and managers on call daily rotas and change where applicable.
Assist the Night Co-Ordinator’s and On Call Managers across the trust, directing calls and information where necessary.
Respond to security alerts from all the ESTH site premises in accordance with procedures, liaising with our security provider and with the police and on call managers. Contact security provider and site information to assist in a speedy response.
Please review job description for further information about the main duties for this job.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). 

 After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.