Job summary
- Main area
- CYP
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 197-RF8206-A
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Kaleidoscope Children's Centre
- Town
- Catford
- Salary
- £25,760 - £27,476 per annum pro rata plus HCAS
- Salary period
- Yearly
- Closing
- 02/07/2026 23:59
Employer heading
Children's Community Nursing Service Team Administrator
Band 3
Please refer to the Applicant Guide via this link for key information:- Applying to LGT Guide - Key Information for Applicants
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The Children’s Community Nursing Service is seeking a motivated and organised Team Administrator to provide comprehensive non‑clinical administrative support across the service. The post holder will play a vital role within the administration hub, supporting multiple community nursing teams by coordinating referrals, booking and managing appointments, and ensuring accurate, timely communication with families, clinicians, and partner services.
This role is essential to the effective running of the service, enabling nursing staff to focus on delivering high‑quality, face‑to‑face clinical care to children and young people in the community. The Team Administrator will work collaboratively with colleagues to maintain efficient service flow, support timely access to care, and contribute to a positive experience for patients and families. Strong organisational skills, attention to detail, and the ability to manage competing priorities in a busy environment are key to success in this role.
Main duties of the job
• To be the first point of contact for telephone, email and face to face for children, young people and their families, visitors and professionals, ensuring that messages are passed on appropriately and in a timely manner.
• The role will require the individual to interact with a multidisciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision. Patient
confidentiality should be maintained at all times.
• To register patient details on RiO ensuring a high level of data accuracy.
• To add referrals and discharge on RiO system
• To document activities in RiO system.
• To deal with email and telephone enquiries for the teams as appropriate.
• To book clinic and follow up appointments as required
• To send reminder text or telephone call for up coming appointments
• To arrange face to face/teams meetings and booking clinic rooms.
• To monitor generic email account and forward clinical documents when needed.
• To participate in administration duties such as the answer phone, cancellation emails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
• Provide cover for colleagues during annual leave, sickness and busy periods
• Attend additional training as required and assist new staff with training.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
1. General Administration/Clerical
• To take messages ensuring complete confidentiality in accordance with Trust policy.
• General filing duties as required.
• Accurate data entry.
• Ensure all notice boards are up to date and tidy in consultation with Matron. Provide
cover for the above duties across all sites as required.
• To be aware of Trust Complaints Procedures and be able to act accordingly and
assist in the process by obtaining medical notes, photocopying and scanning etc.
when required.
• Maintain confidentiality at all times.
• To book translators when requested by the teams ensuring they are given a relevant
code for the service.
• To be aware of existing processes and offer suggestions for improving services.
• Take minutes as required.
• Any adhoc typing required, i.e. letters etc.
• Track Medical records on iCare.
• Ensure all Mandatory training is undertaken in a timely manner.
• Any other equivalent duties consistent with the level and purpose of the post.
Person specification
Qualifications and Training
Essential criteria
- GCSE English Language or equivalent
- Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
- Clear handwriting and spelling
- Numerate
Desirable criteria
- NVQ Business Administration – Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
- Knowledge of RiO system
Experience
Essential criteria
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable criteria
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Lisa Collett
- Job title
- Matron for Children's Community Nursing Service
- Email address
- [email protected]
- Telephone number
- 02030493780
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