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Job summary

Main area
EPR
Grade
Band 6
Contract
Fixed term: 10 months (Short Term Project Ending 1 June 2027)
Hours
Full time - 37.5 hours per week
Job ref
197-RF8371
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Catford
Town
Catford
Salary
£39,959 - £48,117 per annum plus HCAS
Salary period
Yearly
Closing
26/06/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

EPR Change Support Officer

Band 6

 

Please refer to the Applicant Guide via this link for key information:- Applying to LGT Guide - Key Information for Applicants 

 

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Lewisham and Greenwich NHS Trust is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley.  

We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken.  The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services.

Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation.

We are seeking enthusiastic and motivated EPR Change Support Officers to join our EPR Delivery Team and play a key role in supporting this transformation. As an EPR Change Support Officer, you will work closely with clinical, operational, and corporate teams to support the delivery of change activities that prepare staff for new ways of working and ensure successful adoption of the EPR system. You will contribute to a safe and effective go-live, helping to improve patient care, staff experience, and operational efficiency across the Trust.

This is a fixed-term contract with a fixed end date of 01 June 2027. As a result, the actual duration of the contract may be less than 12 months for some candidates, depending on their start date.

Main duties of the job

The EPR Change Support Officers will support the planning, coordination, and delivery of change management activities across the EPR Programme. Working alongside programme colleagues and operational stakeholders, you will help ensure staff are informed, engaged, prepared, and supported throughout the implementation journey.

Key responsibilities include:

    • Supporting the delivery of change and engagement activities across multiple workstreams.
    • Working with clinical and operational teams to understand current processes and assess the impact of change.
    • Assisting with readiness assessments, stakeholder engagement, and adoption activities.
    • Developing and maintaining communication materials, presentations, and project documentation.
    • Supporting project planning, risk management, issue tracking, and reporting activities.
    • Building effective relationships with stakeholders across the organisation and external partners.
    • Promoting programme objectives and supporting activities that contribute to a successful EPR go-live.
    • Identifying opportunities to maximise benefits realisation and support sustainable change.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

The EPR Change Support Officers will provide project and change management support to the EPR Programme, contributing to the successful implementation of the Trust's new Electronic Patient Record system.

Key responsibilities will include:

Change Management and Engagement

  • Support the delivery of change management activities that enable staff to adopt new systems and ways of working.
  • Work collaboratively with clinical, operational, and corporate teams to understand current processes and identify change impacts.
  • Assist in delivering stakeholder engagement, communications, and readiness activities across the organisation.
  • Support the development of presentations, briefing materials, newsletters, and other communication resources.
  • Promote awareness of programme objectives, milestones, and benefits.

Project Delivery

  • Lead specific work packages or elements of EPR change projects, escalating risks and issues as appropriate.
  • Support project planning and coordination activities to ensure agreed deliverables are achieved.
  • Maintain project documentation, action logs, risk registers, and progress reports.
  • Monitor project activities and support delivery against programme timelines and objectives.
  • Contribute to programme governance and reporting processes.

Stakeholder Management

  • Build and maintain effective working relationships with a wide range of stakeholders, including clinical teams, operational managers, corporate services, and external suppliers.
  • Facilitate meetings, workshops, and engagement sessions as required.
  • Support the management of interdependencies across programme workstreams and organisational teams.

Benefits Realisation and Continuous Improvement

  • Support the identification, tracking, and realisation of programme benefits.
  • Contribute to activities that drive clinical and operational adoption of the EPR system.
  • Assist with the evaluation of change initiatives and the identification of lessons learned and improvement opportunities.

The successful candidates will be highly organised, proactive, and able to work effectively in a fast-paced environment. They will have excellent communication and interpersonal skills, strong project support experience, and a passion for delivering meaningful change that improves outcomes for patients and staff.

Person specification

Qualifications

Essential criteria
  • Educated to degree level or equivalent experience
  • Approved Project Management Qualification (Prince 2/MSP) or at least 2 years’ experience in a similar role in a similar environment.

Experience

Essential criteria
  • Experience in an administrative and project management role, including experience of creating and maintaining databases and spreadsheets.
  • Experience of maintaining activity to deadlines so project progress remains on track
  • Experienced and effective team worker skilled at networking and establishing positive relationships and rapport with all stakeholders, including senior managers.
Desirable criteria
  • Experience of working in the NHS

Knowledge and Skills

Essential criteria
  • Knowledge of different programme and project management techniques and principles.
  • Ability to plan and organise a broad range of complex activities and adjust plans where necessary.
  • Skilled communicator, able to effectively communicate orally and in writing
  • Ability to take minutes at meetings
  • Proficient in Excel/Word/PowerPoint and Microsoft Project

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sophie Youett
Job title
Head of EPR Change
Email address
[email protected]
Telephone number
07502629583
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