Job summary
- Main area
- Emergency Department
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift work to cover 24/7)
- Job ref
- 197-R-AJ7559b
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- University Hospital Lewisham
- Town
- Catford
- Salary
- £27,485 - £30,162 per annum plus HCA
- Salary period
- Yearly
- Closing
- 03/12/2025 23:59
Employer heading
Flow Coordinator
NHS AfC: Band 4
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
We are seeking a committed, dynamic and forward-thinking individual, who will join a well-respected, established team within the Emergency department to support the flow of patients and deliver on Emergency Department targets.
Effective communication, strong collaborative approaches and the ability to engage the entire multidisciplinary workforce within an ever changing, ever challenging environment is essential.
You will be expected to optimize patient clinical pathways, enhancing patient experience, and reducing patient length of stay.
You will need to work as part of a wider team but also be able to work autonomously, prioritising your workload and communicating delays and concerns in a timely manner.
We offer a friendly supportive environment that values individuals in their personal and professional development.
Main duties of the job
· Support of patient flow through the emergency and acute pathways - the timeline principles of 0-2 hours ED, 2-3 hours specialty referral, 3-4 hours – home/ admission to bed as per trust inter-professional standards and national 4 hour standard timeline.
· Understand all departmental key performance indicators to include streaming, ambulatory pathways and ambulance handovers.
· Support the use of all available pathways from the earliest point of arrival or as possible afterwards
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
· Support the delivery of the 4 and 12 hour timelines and other department key performance indicators (KPI’s) such as 15 minute offload for ambulances
· To support areas (under the direction of the operational manager) where there are surges in flow or delays such as administrative delays.
· Escalation of delays as per ED escalation policy to operational and clinical leads including the Consultant in Charge if required.
· Link with pathology/ imaging in line with ED escalation policy (within 60 minutes for non-urgent).
· Liaise with, and support flow nurse and nurse in charge to ensure a strong operational presence along the pathway
· Regular link with Senior Clinical Site Manager (SCSM/ Clinical Site Manager (CSM) regarding any delays.
· Working closely with the Service Manager for ED, review of Decision to Admit (DTA’s) to ensure patients are moved from ED in a timely manner.
· Chase any delays for discharge from ED, CDU, or UCC e.g. pharmacy, transport.
· Support the appropriate use of the clinical areas within the ED and Rapid Assessment and Treatment (RAT) models with advice from flow nurse, nurse in charge or ED consultant in charge.
· Link with LAS intelligent conveyancing desk and officers regarding surges in attendance or offload delays.
· Provide and receive routine information about stock, the use and maintenance of equipment, and own role to inform colleagues and patients.
· Report maintenance issues to Estates, and liaise with to ensure timely repair and return of equipment.
· Report faults that are likely to affect operational performance to ED Matron/Nurse in Charge.
· Ensure all equipment borrowed is returned
· Perform daily checks on equipment in line with requirements e.g. maintenance of refrigerator temperatures.
Liaising with EBME re the maintenance of specialist clinical equipment
Person specification
Qualifications and Training
Essential criteria
- NVQ4 or equivalent qualification or equivalent experience combined with some short courses and training
Desirable criteria
- iCare Superuser training
Experience
Essential criteria
- Experience of working within an acute setting
- Experience of emergency standards within emergency and acute pathways
Desirable criteria
- HCA background
Knowledge
Essential criteria
- Knowledge of iCare system Knowledge of NHS emails Knowledge of Emergency Department Key performance indicators
- Knowledge of the Safeguarding System Understands the need for patient confidentiality in relation to verbal/written/electronic information
Desirable criteria
- Equal opportunity / fair access Knowledge of Emergency Department pathways
- Knowledge of the Emergency Department escalation plan
Personal Qualities
Essential criteria
- Fast and accurate keyboard skills for data reporting and entry Evidence of good communication skill
- Ability to organise self and others. Ability to motivate Ability to initiate Ability to deal in a diplomatic manner with staff and members of the public. Flexible approach
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Wendy Taylor
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 02031926038
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