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Job summary

Main area
Admin
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
282-P1821-A
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Chelsea
Town
Chelsea
Salary
£34,186 - £37,389 per annum
Salary period
Yearly
Closing
07/09/2026 09:00

Employer heading

The Royal Marsden NHS Foundation Trust logo

PPMDU Coordinator Chelsea

NHS AfC: Band 4

Job overview

Private care Medical day Unit  are seeking an enthusiastic  Coordinator to help maintain the efficient management of the scheduling team on Medical day Unit at our Chelsea site.  This post is vital to the smooth running of the main unit. You will work in a busy environment, providing a supportive role to the clinical teams and the effective running of the on-site scheduling team. The role also includes some movement around different parts of the hospital as well as admin based roles. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday to Friday; with varied shifts between 8.00am – 8.00pm, working at Chelsea and Cavendish site on a rota basis with support on the Sutton site. For further information please contact James Clark on Ext 4678 

Main duties of the job

The Scheduler is an integral member of the Private Care Medical Day Unit team, under the supervision of the Scheduling Manager. The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception and clerical duties. They will cover for the scheduling manager in their absence from site or when on annual leave.

 The working days will be Monday –Friday various shifts patterns 7.45am -8.00pm. Weekend working may be added on an ad hoc  or in the future. 

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification 

Appointments, scheduling and capacity management across all 3 sites

To  oversee and coordinate the scheduling inbox daily, ensuring that team members are aware of priority workloads on the day. 

To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.

To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience 

 

Person specification

Education/Qualifications

Essential criteria
  • Good general education
Desirable criteria
  • ELC (European Computer Driving Licence) or equivalent
  • NVQ Customer Care

Experience

Essential criteria
  • Experience working in a healthcare environment
Desirable criteria
  • Understanding of working with patients who are critically and chronically ill

Skills Abilities/knowledge

Essential criteria
  • Evidence of commitment to customer care initiatives
  • Awareness of patient confidentiality
  • Experience of working with computers
  • Work to tight Deadlines
  • Good attendance record

Skills Abilities/knowledge

Essential criteria
  • Good interpersonal skills
  • Good organisational skills
  • Self motivated
  • Ability to work as part of a team
  • Good communication skills
  • Patience and understanding of patients’ needs
  • Ability to work under pressure

Other Requirements

Essential criteria
  • Flexibility to meet the needs of the service (e.g. shift work)
  • Able to work on both sites and to be flexible to meet the needs of the role – Chelsea/Sutton/Cavendish Square

Employer certification / accreditation badges

Trust IDApprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into healthMenopause Friendly 2025

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
James Clark
Job title
PPMDU Scheduling Manager
Email address
[email protected]
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