Job overview

The Admissions and Pre-assessment unit are seeking an enthusiastic Senior receptionist/administration. This post is vital to the smooth running of the APU service and clinics. You will work in a busy environment, providing a reception service for patients and relatives. The role also includes preparing relevant documentation for patient appointments and providing co-ordinating support for APU clinics. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential, and hospital experience is desirable. The post is for 37.5 Hours a week Monday to Friday, for further information please contact - Team Lead - Achraf Tougieni  [email protected]

Main duties of the job

•  The post holder is an integral member of the APU Department.  The post holder will coordinate all administrative aspects of the APU Services including patient communication, reception, scheduling and clerical duties.
• Ensuring that appointments are scheduled in an efficient and timely manner, so that results can be made available to fit with the patient’s pathway.  
• The post holder will provide cover for the APU reception desk and will be required to handle enquiries from patients, their careers and Trust and non-Trust staff in person or by telephone/post.
• The post-holder will liaise with a variety of staff throughout the Trust.  This will predominantly involve Chelsea APU staff as well as staff. In addition, there will be contact with Anaesthetic Consultants and admissions coordinators throughout the Trust, in addition to other Health Services.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.