Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 18 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 282-C1245854
- Employer
- The Royal Marsden NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Marsden Hospital Chelsea
- Town
- Chelsea
- Salary
- £30,279 - £33,116 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 23/05/2024 23:59
Employer heading
Joint Thoracic Service Pathway Navigator
NHS AfC: Band 4
Job overview
The Joint Thoracic Service Pathway navigator will be the first point of contact for the service.
The Joint Thoracic Service is delivered jointly across The Royal Marsden and Royal Brompton Hospital for patients with:
• Suspected primary Thoracic cancer (including the screening service and nodule tracking service)
• Confirmed primary Thoracic cancer
• Complications of cancer (either Thoracic, or lung-related complications of other cancers)
• Suspected or confirmed Thoracic metastases from other primary cancers
The Joint Thoracic Service Pathway Navigator will be responsible for the timely processing and triage of all referrals and the scheduling of diagnostics and consultations. They will work to expedite the diagnostic pathway for JTS patients by ensuring timescales set out in the National Optimal Lung Cancer Pathway are met. The Pathway Navigator will work with a high level of autonomy and collaboratively with clinical and non-clinical stakeholders with a key focus on the thoracic cancer diagnostic pathway.
The post holder will work alongside the Joint Thoracic Service Team Leads to ensure that the Joint Thoracic Service administrative hub and the West London screening review meetings are consistently and appropriately resourced, working at pace to expedite the diagnostic pathway within national targets.
Main duties of the job
The Pathway Navigator will form an integral part of the multidisciplinary team providing well-coordinated, organisational and administrative support for the diagnostic journey of patients referred to the Thoracic Cancer Service.
Lung Cancer is singled out for particular focus in the NHS Long Term Plan as part of the drive to improve the identification of cancers at stage 1 and 2 increasing the likelihood of curative treatment. The joint service has a key focus on supporting earlier and faster diagnosis of thoracic cancer.
The post holder will be part of a centralised function which will act as a point of contact for referrers, patients and their carers, triaging calls and escalating complex and clinical concerns to the registered practitioners as appropriate. They will take a lead role in coordinating the administrative elements of the diagnostic journey for patients with suspected thoracic cancers. This role will have a key focus on the diagnostic pathway and will work closely with the Medical Secretary teams to handover ongoing patient administration for the onward treatment journey.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information please refer to the Job Description/Person Specification
PATIENT AND CUSTOMER CARE
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
- To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
- To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
- To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.
- To liaise with key interfacing teams to arrange appointments for diagnostics, outpatient consultation and admissions where appropriate to support diagnosis.
- To liaise with Medical Secretaries to ensure handover of patient follow on arrangements.
ADMINISTRATION
- To have responsibility for the input and maintenance of good quality data.
- To establish and manage a bring-forward system.
- To undertake general office duties as required, including photocopying, faxing, filing and date stamping of correspondence.
- To open and action own electronic and paper mail and that of the wider service, at least once a day.
- To ensure that stationery and office equipment is used efficiently, and that any needs are brought to the attention of the appropriate manager.
- To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g. filing of correspondence and results) to enable continuity of care.
- To attend secretarial team meetings, bring serious problems to the attention of management.
- To take minutes at meetings as required
PEOPLE MANAGEMENT
- To provide reciprocal cover in the absence of colleagues as reasonably requested by management.
- Participate in annual individual performance review in which objectives are identified and agreed and personal development needs are discussed.
- Identify own personal education needs and skills development in conjunction with line manager.
- Undertake identified training and education as agreed.
- To demonstrate a commitment to the delivery of a high quality service to patients and other service users, and to assist in diffusing informal patient complaints.
COMMUNICATION
- Ensure patients and carers are treated with dignity and respect, in keeping with the core values of both organisations.
- Demonstrate excellent interpersonal and communication skills.
- Help patients and relatives overcome barriers to understanding when English is not their first language.
- Act as an advocate and facilitator to resolve issues that might be perceived as barriers to good care.
- Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact and clarity, to ensure safety and understanding.
Person specification
Education/Qualifications
Essential criteria
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable criteria
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential criteria
- Substantial previous administrative experience
Desirable criteria
- Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential criteria
- Understanding of medical terminology (especially oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jazmina Rahman
- Job title
- Joint Thoracic Service Pathway Navigator
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Support Team
- Telephone
- 01629 690825
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