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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 4
Contract
9 months (Fixed Term - 9 months)
Hours
Full time - 37.5 hours per week
Job ref
282-OD1173
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Hospital
Town
Chelsea
Salary
£33,094 - £36,195 per annum
Salary period
Yearly
Closing
08/02/2026 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

Quality Co-ordinator

NHS AfC: Band 4

Job overview

We are looking for a dynamic, enthusiastic person who is committed to improving the quality of service we deliver.

As a Quality Coordinator your role will be to manage the document control for Radiotherapy, SACT and Diagnostic imaging via Q pulse and Excel. The successful candidate will be tasked to maintain the audit plan for ISO 9001 which will include performing and writing up the audits and managing and findings raised.

The role will also include managing the quality meetings for the department, preparing reports, as well as general administrator work. There will also be an opportunity to escort external assessors around the hospital during assessment visits and coordinating the external audits.

Main duties of the job

  • The post holder will be responsible for coordinating service improvement and ongoing accreditation for external quality standards covering mainly ISO9001 for Chemotherapy and Radiotherapy and Quality Standards for Imaging (QSI).
  • They will provide support to the development and maintenance of a quality management systems which will include standard operating procedures, training of staff, adverse event reporting, records management, and quality assessment audits.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the Job Description & Person Specification.

  • Support the Quality Manager for ISO and QSI in maintaining quality standards.
  • Support the development of a Programme Quality Management Plan to meet accreditation requirements, including risk management procedures, reporting of incidents and adverse events, audit programmes and the requirements for review meetings, corrective actions, documentation and reporting.
  • Coordinate the development of Standard Operating Procedures to include; selection and treatment, consent, safety procedures, risk management, training, competency assessment, outcome analysis, audits, waste disposal, and disaster response.
  • Support a programme of audits to fulfil the ISO and QSI Quality Management Plan. Monitor corrective actions and liaise with the clinical teams to ensure completion within agreed timescale.
  • To provide secretarial support for departmental governance committees.
  • To process a range of documents, including those of a confidential nature, reports, Board papers and letters using programmes such as Word and Excel. To ensure that all documents are presented in accepted Trust formats.

 

 

Person specification

Education/Qualifications

Desirable criteria
  • Evidence of relevant administrative courses

Experience

Essential criteria
  • Experience in an administrator/secretary/PA role
Desirable criteria
  • Experience of working in healthcare
  • Experience of working in a busy organisation, dealing with a variety of professions and disciplines.

Skills/Abilities/Knowledge

Essential criteria
  • Knowledge and understanding of the principles of quality management

Skills/Abilities/Knowledge

Essential criteria
  • Evidence of effective interpersonal skills with ability to communicate effectively with colleagues across different disciplines and range of grades
  • Evidence of working well in a team
  • Ability for self-motivation
  • Computer literacy (e.g. Microsoft Word, Excel and Outlook)
  • Attention to detail and conscientious approach to work
  • Ability to maintain quality of work when working repetitively
  • Reprioritise work quickly in the light of unexpected events
  • Ability to work effectively to tight deadlines

Other

Essential criteria
  • To work cross site as required

Employer certification / accreditation badges

Trust IDApprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Varsha Patel
Job title
Quality Manager
Email address
[email protected]
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