Job vacancy: Senior Support worker/Co-ordinator, The Royal Marsden NHS Foundation Trust, Chelsea

Job summary

Main area: Private Care
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Part time - 22.5 hours per week
Job ref: 282-P765

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: The Royal Marsden Chelsea
Town: Chelsea
Salary: £37,259 - £45,356 pro rata
Salary period: Yearly
Closing: 12/09/2025 23:59

Senior Support worker/Co-ordinator

NHS AfC: Band 5

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

Manage the administration and delivery of the QUIC pathway

Coordinate suspected cancer referrals through a single point of access

To be proficient in all IT systems relevant for the role

To assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collation

The post holder will coordinate care by providing a single point of access.

They will be responsible for the quality check of all suspected prostate cancer referrals ensuring that all relevant information is available before the clinical triage takes place. They will liaise with GP practices and any other services to ensure that all relevant information is collated and be required to work across a range of IT systems to coordinate the booking of patient appointments.

In addition, the post holder will support the cancer office in tracking patients downstream in the clinical pathway. This will incorporate liaising with the clinical team and the patient pathway coordinators so that patents are treated in a timely manner, in line with national cancer waiting standards.

The post holder will be expected to implement and manage the processes involved in the QUIC pathway, ensuring that each level of the process is operating efficiently and delivering the highest quality of care.

In addition to their clinical role, the purpose of the QUIC Coordinator is to support the implementation, management and monitoring of the QUIC service. The post holder will be responsible for the administration of the project and ensuring associated processes are working effectively and within the agreed milestones.

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria

GCSE English Language and Mathematics (Grades A-C) or equivalent
NVQ3 or care certificate

Desirable criteria

Evidence of continued role development
Willingness to undertake learning and development courses
NVQ4  plus additional training to diploma level equivalent, or equivalent through short courses

RELEVANT EXPERIENCE AND KNOWLEDGE

Essential criteria

Experience working as a Support Worker in Urology AfC Band 4
Experience in coordinating a patient workload
Experience of multiprofessional working
Experience in the use of data management
Evidence of good communications skills
Analytical & Reflective Skills
Understanding of personcentred care
Understanding of the health and social care environment
Experience of coach/teaching patients and carers
Demonstrates an awareness of the complex issues when organisations and understands key elements of change management
Intermediate knowledge of national policy and research relating to the cancer diagnostic agenda

Desirable criteria

Understanding of Cancer Support services across the UK.
Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
Knowledge of relevant cancer treatments, interventions and terminology

SKILLS AND ABILITY

Essential criteria

IT skills (Microsoft Outlook/Excel/Word)
Able to use own initiative
Ability to work with databases
Effective organisation skills
Ability to perform advanced communication skills with people at all levels
Good observation skills
Practical problem solving skills
Ability to work within a team
Ability to motivate self and others
Accurate written communication of information
Ability to show empathy and understand the difficulties faced by people affected by cancer
Ability to prioritise own workload
Ability to ask sensitively about information needs
Ability to retrieve information from a wide range of sources and in different formats.
Ability to think widely and analyse problems and develop solutions

Desirable criteria

European Computer Driving Licence or equivalent

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage Foundation

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: Netty Kinsella
Job title: Urology Nurse Consultant
Email address: [email protected]

If you have problems applying, contact

Address: Recruitment Support Team
Telephone: 01629 690825

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Job summary

Employer heading

Senior Support worker/Co-ordinator

NHS AfC: Band 5

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria

Desirable criteria

RELEVANT EXPERIENCE AND KNOWLEDGE

Essential criteria

Desirable criteria

SKILLS AND ABILITY

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

If you have problems applying, contact

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