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Job summary

Main area
Radon Services
Grade
Civil Service: Administrative Officer (AO)
Contract
Permanent: 1 x perm and 1 x FTA for 12 months from start date
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-LT-302912-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Scientific Campus
Town
Chilton (Didcot)
Salary
£27,335 - £28,442 per annum, pro rata
Salary period
Yearly
Closing
18/11/2025 23:59

Employer heading

UK Health Security Agency logo

Radon Admin Officer

Civil Service: Administrative Officer (AO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

  • Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
  • Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
  • Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
  • Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
  • Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Job overview

The Radon Group is a mix of both scientific and administrative staff working across three teams: Radon Dosimetry Team, Radon Programmes Team and Radon Services Team. This position is for an Administrative Officer in the Radon Services Team. The main objective of the Services Team is to provide radon information and services to our customers. This involves communication via the telephone, email and through our website www.ukradon.org . The team also deliver the radon search and measurement services to a range of customers; householders, employers and landlords. The team are also responsible for the development, content and admin for the group website www.ukradon.org

Main duties of the job

This role is within a busy administrative office and will assist colleagues with the day-to-day delivery of radon information and services including both commercial and non-commercial scientific projects.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

Communication 

  • Provide general radon advice to members of the public and professions
  • Identify calls that require specialist knowledge, ensure they are forwarded to the relevant member of staff. 
  • Ensure all enquiries are properly recorded and that records are current and accurate 
  • Contribute to group meetings. This may include issues such as service delivery, the scope of new services or the volume of work within the team. 

Service Delivery 

  • Ensure accurate input of data in accordance with group procedures
  • Issue domestic / occupational measurement kits 
  • Answer and/or action incoming and outgoing telephone calls 
  • Raise invoices in MaPS, checking payment has been received and coding records to release test results. 
  • Extract, check and code measurement records to ensure they conform to set formats, prepare paperwork to issue measurement packs, liaise directly with clients regarding requirements 
  • Use the existing procedures to extract, check and issue measurement reports. 
  • Process returned post. Including checking returned measurement questionnaires, identify potential measurement errors or changes to information. 
  • Optical Mark Read return measurement questionnaires, check for inaccuracies and import the data into the database. 
  • Arrange pick-up and delivery of detectors for external laboratories 
  • Maintain time-scales required for each task to maintain set levels of service delivery 

KEY WORKING RELATIONSHIPS  

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:

Internal 

  • Radon team members, administrative & scientific  
  • Training Department 
  • Finance  
  • IT Group 
  • Facilities   

External

  • The General Public 
  • Solicitors 
  • Government officers 
  • Landlords 
  • Employers and Agents  
  • Health and Safety Officers 
  • Surveyors and Builders 
  • Laboratories validated for radon measurements. 

Essential Criteria

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. 
  • Experience of working in a busy administrative office providing customer support services and communicating information to members of the public 
  • Experience of working as part of a team and working to deadlines 
  • Working knowledge of Microsoft Office including Word and Excel
  • Basic understanding of radon and radon issues as covered by the www.ukradon.org website 
  • Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills.  Capable and confident in using the telephone and able to explain technical information to lay people 
  • Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure 
  • Good attention to detail and data entry skills ensuring accuracy 

Desirable Criteria:

  • Competent in the use of MS Access 
  • Understanding of Data Protection and handling sensitive information 
  • Good interpersonal skills and able to build good working relationships with clients and colleagues 

Selection Process Details:

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and/or skills and abilities outlined in the essential criteria. 

Stage 1: Application & Sift 

Competency-based

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:

  • Application form (‘Employer/ Activity history’ section on the application)
  • 500 word supporting statement. 

This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 

The Application form and supporting statement will be marked together.

Longlisting: In the event of a large number of applications we may longlist into 3 piles of:

  • Meets all essential criteria 
  • Meets some essential criteria 
  • Meets no essential criteria 

If longlisting is used, the pile 'meets all essential criteria' will proceed to shortlisting.

Shortlisting: In the event of a large number of applications we may complete an initial sift on the lead criteria of:

  • Experience of working as part of a team and working to deadlines 
  • Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills.  Capable and confident in using the telephone and able to explain technical information to lay people 

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.
 
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 500 words so please do not exceed 500 words.  We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

Competency based

You will be invited to a single face to face interview.

Knowledge, experience, skills & abilities will be tested at interview  

Interview dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Selection Process 

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV. 

Location

This role is based at Chilton (Didcot). Please note hybrid working is not available for this role.

Security Clearance Level Requirement 

Successful candidates must pass a disclosure and barring security check.  

This role is being offered as office/lab based at our Scientific Campus in Chilton (Didcot). If based at one of our scientific campuses, you will be required to have a Counter Terrorism Check security vetting check as a minimum.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Eligibility Criteria

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).  

Face to Face Interviews

In exceptional circumstances, we may be able to offer a remote interview.
 
Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Person specification

Application form and supporting statement

Essential criteria
  • Application form and supporting statement

Essential Criteria

Essential criteria
  • Questions on knowledge, experience, skills and abilities.

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Tweedie
Job title
Resourcing Support Officer
Email address
[email protected]
Additional information

For additional information relating to the role, please contact Nicky Hutt, [email protected]

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