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Prif leoliad
Science
Gradd
Civil Service: Administrative Officer (AO)
Contract
Parhaol
Oriau
  • Rhan-amser
  • Rhannu swydd
  • Gweithio hyblyg
35 awr yr wythnos (Part time (0.93 FTA))
Cyfeirnod y swydd
919-LT-302934-EXT
Cyflogwr
UK Health Security Agency
Math o gyflogwr
Public (Non NHS)
Gwefan
Scientific Campus
Tref
Chilton (Didcot)
Cyflog
£27,335 - £28,442 per annum, pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
30/11/2025 23:59

Teitl cyflogwr

UK Health Security Agency logo

Dose Records Officer (DRO)

Civil Service: Administrative Officer (AO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

  • Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
  • Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
  • Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
  • Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
  • Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Trosolwg o'r swydd

The Personal Dosimetry Service (PDS) is a commercial service, approved by the Health & Safety Executive (HSE) that serves over 5,500 employers working with ionising radiations in the industrial, research and medical sectors, by assessing the radiation doses to their employees. This is carried out by means of passive personal dosemeters, which are worn by the employee for a period then returned to PDS for processing and reporting. The service also helps build experience which informs UKHSA’s advice to government and users of radiation and makes a significant contribution towards RCEHD’s annual income. The PDS is a group of around 25 staff issuing dosemeters to over 80,000 workers in the UK and overseas.

The Administrative Officer (Technical) position is part of the Dose Records Office. This small team is responsible for processing orders, the issue of orders for radiation dosemeters to the Laboratories, the maintenance of 10,000 dose records and the issue of dose reports for over 5,500 customers whilst maintaining an excellent level of customer care.

Prif ddyletswyddau'r swydd

The post holder’s main duties will involve participating in the day-to-day work of the Dose Records Office and maintaining a high level of accuracy in accordance with Standard Operating Procedures.  This will require some knowledge and experience, as well as the ability to interpret and deal with customer queries.  There will also be close contact with other areas within PDS such as the laboratories and despatch services as well as UKHSA Radiation Protection Advisor’s (RPA) and Facilities etc. 

Gweithio i'n sefydliad

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The post holder will be required to:

  • Provide information to both new and existing customers on all aspects of the Dose Record Keeping Service.
  • Deal with queries via post, email, telephone and our on-line service to liaise with customers to ensure their queries are answered.
  • Enter data accurately onto the PDS bespoke database and run Dosemeter issue requests to supply the PDS Laboratories with issue files that the process creates.
  • Enter dose and personal data on, and extract data from, the database to answer queries. Data entry is mainly manual and requires a high level of thoroughness and accuracy.
  • Check and issue dose reports via post and email to customers and RPAs, always following the QA procedures to check accuracy.
  • Assist in investigating customer queries and in answering these queries verbally and in writing.

The work involves continual contact with customers and is carried out to deadlines specified in regulatory requirements, in QA documentation or by line managers. The post holder will have direct responsibility in dealing with a selection of large-value customers. The office supervisor (line manager) will be responsible for the organisation of the whole office workload, but the jobholder will be responsible for their own work and will work as part of a team to fulfil the required duties.

PROFESSIONAL DEVELOPMENT

  • Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan.  Attending internal / external training events
  • To participate in all mandatory training as required, i.e., fire safety, information governance and all other mandatory training. 

KEY WORKING RELATIONSHIPS 

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA. This will include:

Internal

  • Scientific staff in Department up to Group Leader 
  • Administration staff in Department 
  • Specialist staff in other groups/departments
  • Head of Department 
  • Scientific staff in other Departments up to Group Leader

External

  • Commercial customers – daily.  This is likely to be phone or e-mail contact with customers at a wide range of levels, up to senior management.  It will involve the provision of information on the range of services provided, of radiation dosemeter results, the content of written reports and/or other supporting documents.
  • Direct and regular contact with a selection of key larger-value customers for whom they will be the first point of contact.
  • Customer contacts range from radiation specialists (RPA and wearer of dosemeters) to those who have little knowledge of radiation (administrators and receptionists), at both senior and junior levels.
  • Occasional liaison with customers during visits to PDS.

Essential Criteria

  • 5 GCSE’s (or equivalent qualification) including Maths, English and Science or equivalent experience
  • Knowledge of good customer care and experience of good customer service
  • Previous experience of working in an administrative environment using computerised data systems
  • Experience of working in a customer-oriented environment as part of a team
  • Experience of office-based database entry work
  • Working knowledge of Microsoft Office including Word and Excel
  • Clear communicator with good writing, data entry and telephone skills ensuring accuracy
  • Ability to work effectively as part of a team
  • Problem solving skills
  • Able to work on own initiative, organising and prioritising own workload to set deadlines
  • An understanding of and commitment to equality of opportunity and good working relationships

Desirable Criteria

  • General awareness of the hazards and uses of ionising radiation
  • Understanding of Data Protection legislation  
  • Experience of working for an Approved Dosimetry Service
  • Familiarity with the uses of personal dosimetry and awareness of the regulatory framework for personal dosimetry
  • Experience of using a Dose Records/reporting computer database

Selection Process Details:

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and/or skills and abilities outlined in the essential criteria. 

Stage 1: Application & Sift 

Competency-based 

You will be required to complete an application form. You will be assessed on the listed 11 essential criteria, and this will be in the form of a: 

  • Application form (‘Employer/ Activity history’ section on the application)
  • 1000 word supporting statement. 

This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 

The Application form and supporting statement will be marked together.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.  

Longlisting: In the event of a large number of applications we may longlist into 3 piles of:

  • Meets all essential criteria 
  • Meets some essential criteria 
  • Meets no essential criteria 

If longlisting is used, the pile 'meets all essential criteria' will proceed to shortlisting.

Shortlisting: In the event of a large number of applications we may conduct an initial sift on the lead criteria of:

  • Previous experience of working in an administrative environment using computerised data systems
  • Clear communicator with good writing, data entry and telephone skills ensuring accuracy

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates 

If you are successful at this stage, you will progress to interview & assessment 
 
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

Competency based

You will be invited to a single face to face interview.

Knowledge, experience, skills & abilities will be tested at interview. 

Interview dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Selection Process 

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV. 

Location

This role is based at Chilton. Please note hybrid working is not available for this role.

Security Clearance Level Requirement 

Successful candidates must pass a disclosure and barring security check.  

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check.

This role is being offered as office/lab based at our Scientific Campus in Chilton. If based at one of our scientific campuses, you will be required to have a  Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires 
Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Eligibility Criteria

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).  

Face to Face Interviews 

In exceptional circumstances, we may be able to offer a remote interview.
 
Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Manyleb y person

Application form and supporting statement

Meini prawf hanfodol
  • Application form and supporting statement

Interview

Meini prawf hanfodol
  • Questions on knowledge, experience, skills and abilities.

Bathodynnau ardystio / achredu cyflogwyr

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Lisa Tweedie
Teitl y swydd
Resourcing Support Officer
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

For additional information relating to the role please contact Christina Hoddinott [email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg