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- Prif leoliad
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- Gradd
- Civil Service: Administrative Officer (AO)
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- Oriau
- Llawnamser
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- Rhannu swydd
- Gweithio hyblyg
- Cyfeirnod y swydd
- 919-GB-62187487-EXT
- Cyflogwr
- UK Health Security Agency
- Math o gyflogwr
- Public (Non NHS)
- Gwefan
- Colindale
- Tref
- Colindale
- Cyflog
- £29,613 - £30,266 per annum, pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 11/02/2026 23:59
Teitl cyflogwr
Senior Support Administrator
Civil Service: Administrative Officer (AO)
Trosolwg o'r swydd
We are currently recruiting for 2 Senior Support Administrators to join our team within the Public Health Microbiology Directorate.
You will be required to:
- To provide flexible administrative cover within RM
- Take part in the DART rota as required to support postal distribution of results.
- To contribute to a “buddy” system with the EO (Band 5) Administrative Unit Leads, to ensure familiarity with the key roles of the Team Administrative Lead roles and be confident in being able to cover tasks during periods of annual/sick leave.
Prif ddyletswyddau'r swydd
- Contribute to a telephone answering/triage service to ensure that all telephone calls to RM are dealt with efficiently and/or transferred to the appropriate member of RM staff. To use judgement and discretion, where necessary, and to refer complex matters to relevant senior members of Unit staff.
- Ensure administrative support is provided to RM staff. This includes dealing with queries via telephone as necessary.
- To be the point of contact for staff reporting in sick at the beginning of the day and ensuring that appropriate staff in RM are informed in a timely manner.
- Responsible for briefing managers on staff absences, e.g., sickness, which will involve close liaison with Supervisors as appropriate.
- Support the Operations Administrator and RM Operations Safety Manager (after they have carried out quarterly Health and Safety inspections of the non-laboratory areas within RM), scan paperwork and file appropriately on relevant network drive as required.
- Responsible for formatting on UKHSA Templates and filing of all quality and staff training records on Q-Pulse as instructed.
- Support the document management for work instructions and SOPs ensuring review deadlines are met. e.g., carry out Q-Pulse entry support.
- Proactively contribute to quality improvements for RM.
- Provide data entry support for Unit specific work using MOLIS (LIMS database)
Gweithio i'n sefydliad
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Main duties continued:
- Ensure quality of work and undertake weekly MOLIS housekeeping, as required and during times of surge due to increase in numbers of specimens.
- Responsible for quality control of data input by Laboratory Support Administrators. Checking work and ensuring all outputs are accurate prior to dispatch to users.
- Retrieve information from MOLIS to liaise with hospitals and private labs to respond to or resolve any queries.
- Prepare and assist write up the preparation of outbreak reports and summaries as directed.
Essential criteria
- 3 GCSE’S (grade A-C only) or equivalent level, one of which must be English language
- Knowledge of Microsoft Office (Word, Excel and Outlook) to basic level
- General administrative experience
- Experience of providing a telephone service and taking accurate messages
- Attention to detail
- Awareness of data protection and confidentiality requirements
Desirable criteria:
- Good interpersonal skills
- Team player
- Confident and clear telephone manner
- Willing to learn and acquire skills through training as necessary
- High level of self-motivation
- Knowledge of medical and microbiology terminology
Selection Process Details
This vacancy is using Success Profiles and will assess your Behaviours and Strengths.
Stage 1: Application & Sift
Success profiles Success Profiles - GOV.UK
You will be required to complete an application form. You will be assessed on the listed (6) essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- up to 750 word supporting statement.
This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible).
Please do not email us your CV.
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 750 words. We will not consider any words over750 words.
Longlisting:
In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
If used, the following will proceed to shortlisting:
- Meets all essential criteria
Shortlisting:
In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:
- 3 GCSE’S (grade A-C only) or equivalent, one of which must be English language
- Knowledge of Microsoft Office (Word, Excel and Outlook) to basic level
- Attention to detail
Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.
If you are successful at this stage, you will progress to interview & assessment.
Feedback will not be provided at this stage.
Stage 2: Interview
Success profiles Success Profiles - GOV.UK
You will be invited to a single remote interview.
Behaviours and Strengths, will be tested at interview.
There will be a 10 minute assessment during your interview which will assess your speed and accuracy. Further details will be provided at the interview. No preparation is required.
The Behaviours tested during the interview stage will be:
- Seeing the bigger picture
- Working together
- Working at pace
- Managing a quality service – Lead behaviour
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Location
This role is being offered as hybrid working based at our Scientific Campus in Colindale.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at our campus. Based at our scientific campus, you will be required to have a minimum of a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-Terrorist Check.
Eligibility Criteria – External
Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.
Manyleb y person
Application form and supporting statement
Meini prawf hanfodol
- Application form and supporting statement
Behaviours
Meini prawf hanfodol
- Seeing the bigger picture
- Working together
- Working at pace
- Managing a quality service (lead behaviour)
Assessment
Meini prawf hanfodol
- Assessment on speed and accuracy
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Gurkamal Bhambra
- Teitl y swydd
- Resourcing
- Cyfeiriad ebost
- [email protected]
- Gwybodaeth i gefnogi eich cais
For further information relating to the role please contact [email protected]
Rhestr swyddi gyda UK Health Security Agency yn Gwasanaethau Gweinyddol neu bob sector






