Job summary
- Main area
- Admin
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift patterns 11 hr shifts - 3 on and 3 off)
- Job ref
- 199-7816869-MT
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon Health Services
- Town
- Croydon
- Salary
- £32,199 - £34,876 pro rata pa incl HCAS outer
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Emergency Department Flow Co-Ordinator Non-Clinical
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Emergency Department Flow Co-Ordinator Non-Clinical
Band 4, Full Time, Permanent
We are looking for someone who has the passion and drive to support our Clinical, Nursing colleagues and our patients by providing proactive administrative support in our remarkably busy, friendly Emergency Department.
The ideal candidate will be a highly motivated collaborator, a good team player, organised, flexible and at the same time be able to maintain diligence and attention to detail in an often extremely busy, fast paced working environment.
You must be adaptable and willing to take on various tasks and duties, which at times can vary according to the daily needs of the Emergency Department and Unplanned Care Pathways.
The overall aim of this post is to offer the highest level of care to our patients by supporting the Clinicians, Nursing, and the multi-disciplinary staff groups to improve the patient experience and flow throughout the Emergency Department and Unplanned pathways.
Interview Date - TBC
Main duties of the job
The Flow Coordinator is an exciting, fast-paced role working with a broad range of colleagues in a busy Emergency Department. The role is a key, integral member of the multidisciplinary teams, assisting the Nurse in Charge and the daily Lead Consultant in ensuring the smooth timely flow of patients across the Unplanned and Emergency Pathways.
The Flow Co-Ordinator role acts as the first point of escalation for the clinical teams in managing flow throughout the Department.
To assist and support the Clinical, Nursing, and Operations Teams within the Emergency Department (ED) in managing efficient, safe, and timely patient flow through the department. Identifying, assisting, and mitigating in the resolution of patient pathway delays and bottlenecks in order to maintain and achieve the emergency access Key Performance indicators. Achieved by supporting and contributing to the Risk Management within the Emergency Department, by encouraging and supporting a proactive approach to patient flow at every stage of the patients journey from diagnosis to treatment, throughout the Emergency Department and the pathways.
Key working relationships: All staff within the multi-disciplinary team and all departments Trust wide as appropriate to the care of patients across Unplanned and Emergency Pathways.
Role of the Department: Unplanned and Emergency Care.
Working for our organisation
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and in health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.
CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre, and the Crocus home birthing team.
Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy, and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.
Our experienced staff take care of people of all ages across the borough of Croydon.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Join us and be a part of the team that is making Croydon proud
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Person specification
Evidence of on-going personal development
Essential criteria
- Evidence of on-going personal development
Essential and desirable
Essential criteria
- 5 x A-C grade GCSEs including Maths & English or equivalent
- NVQ Level 4 or equivalent in Team Leading & Management or Business Admin/Customer Care/HNC in Business or Equivalent
- IT Literate - Advanced keyboard skills - ECDL or equivalent Excel Spreadsheets
- Experience of working within an Hospital Environment
- Knowledge of working with hospital Information Systems, Cerner and PACs
- Patient facing experience - Experience of dealing with difficult/distressed people & situations
- Strong communication & interpersonal skills, Ability to maintain effectiveness and remain calm when under pressure, to cope with unexpected demands
- Flexible to meet the needs of the service- professional approach at all times
- Excellent decision making skills - Experience of multi-tasking under time limitations
Desirable criteria
- Evidence of ongoing training and development on healthcare related topics
- Knowledge of Trust Procedures including Admissions, knowledge of Patient Flow
- Experience of working effectively to meet demands with difficult situations
- Experience in data collection
- Experience of working within an Emergency Department
- Understanding of unplanned and emergency pathways
- Medical Terminology
Personable Skills
Essential criteria
- Good customer service presentation
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Asta Uleviciene
- Job title
- Emergency CBU Admin Manager
- Email address
- [email protected]
- Telephone number
- 02084013117
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