Job summary
- Main area
- Admin & Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-8150613-RB-CH
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Croydon
- Salary
- £33,262 - £36,027 pa pro rota Inc HCAS
- Salary period
- Yearly
- Closing
- 31/08/2026 23:59
Employer heading
Pathway Coordinator
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Pathway Coordinator ; General Surgery Department - Band 4
Full time 37.5 per week, Permanent
An exciting opportunity has arisen for a Pathway Coordinator to join the Pod 6 Administrative Team, General Surgery Department.
The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients’ pathway of care.
Main duties of the job
Main duties of the job
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Provide comprehensive administrative support for General Surgery, Colorectal, Vascular and Paediatric Surgery outpatient, diagnostic and treatment pathways, ensuring patients receive timely and effective care.
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Coordinate patient appointments, diagnostic investigations, procedures and follow-up bookings, ensuring pathways are managed efficiently and in line with clinical priorities.
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Manage referrals, waiting lists and pathway activity in accordance with Trust policies, national waiting time standards and Referral to Treatment (RTT) requirements.
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Monitor patient pathways proactively, identifying delays, incomplete actions or potential breaches, and take appropriate action to support timely progression through care.
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Maintain accurate and up-to-date patient records on Trust information systems, ensuring data quality and supporting pathway validation processes.
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Act as a key point of contact for patients, carers, clinicians and multidisciplinary teams, providing a professional, responsive and patient-centred service.
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Prepare clinic documentation, process clinical correspondence and support the effective administration of outpatient clinics across General Surgery (Upper GI), Colorectal Surgery (Lower GI), Vascular Surgery and Paediatric Surgery services.
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Liaise with diagnostic services, theatres, specialist teams and external organisations to ensure a coordinated approach to patient care and treatment planning.
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Support waiting list management activities, including validation, pathway tracking and patient communication, to ensure compliance with RTT and Trust performance standards.
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Attend and contribute to weekly Patient Tracking List (PTL) meetings, providing accurate pathway information and highlighting any risks, delays or concerns.
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Produce, maintain and update pathway information, ensuring accurate data entry, reporting and information management to support service performance and operational targets.
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Communicate effectively with patients, clinicians and colleagues across the wider organisation, resolving queries and facilitating the smooth progression of patient pathways.
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Work collaboratively with clinical and administrative teams to support continuous service improvement and deliver a high-quality patient experience.
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Education and Qualification
Essential criteria
- GCSE or equivalent, Grade C or higher in English and Maths
- Competent IT skills, including use of MS Office (Word, Excel, Outlook).
Desirable criteria
- Evidence of on-going continuous personal development (CPD) and training
- Significant administrative experience in an NHS, healthcare, or similar environment
Experience
Essential criteria
- Experience of dealing with confidential and sensitive information.
- Significant administrative experience in an NHS, healthcare, or similar environment.
- Experience of working to deadlines and managing competing priorities.
- Knowledge of NHS administrative processes and patient booking systems.
Desirable criteria
- Experience of using Cerner, or other NHS clinical systems.
- Experience producing performance reports and analysing data.
Knowledge
Essential criteria
- Understanding of RTT and waiting list management
- Experience of customer service in a multi-cultural environment
Desirable criteria
- Understanding of data quality requirements and information governance
- Experience in customer services skills in healthcare setting
Skills and abilities
Essential criteria
- Excellent organisational and planning skills.
- Strong communication skills, both verbal and written.
- Ability to prioritise workload and work under pressure.
- Competent in Microsoft Office applications, particularly Outlook, Word and Excel.
- Good attention to detail and accuracy.
- Ability to work independently and as part of a multidisciplinary team.
Desirable criteria
- Experience in service improvement and process redesign.
- Ability to manage challenging situations
- Problem solving and listening skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Priya Shabu
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- .
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