Job summary
- Main area
- Admin & Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-8326785-RB-CH
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Croydon
- Salary
- £30,630 - £32,346 per annum (pro rata) incl HCAS (Outer)
- Salary period
- Yearly
- Closing
- 08/11/2026 23:59
Employer heading
Assistant Patient Pathway Co-ordinator CDC
Band 3
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Band 3 Assistant Patient Pathway Coordinators for Purley and New Addington Community Diagnostic Centres
This is an exciting opportunity to develop your administrations skills and work within a busy Team.
You will work as the part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with Clinicians.
Interview Date TBC
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients’ Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team, and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.
If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
Detailed job description and main responsibilities
****Please see the attached supporting document which contains more information about the role in job description and person specification****
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
- Educated to A level or equivalent standard
- NVQ Level 3 in Business Administration/Customer Care or equivalent experience
- GCSE / O’ level or equivalent, Grade C or higher in English and Maths
Desirable criteria
- Evidence of on-going continuous personal development (CPD) and training
- Secretarial qualification (e.g. AMSPAR)
- Computer Literacy Course e.g. ECDL
KNOWLEDGE AND EXPERIENCE
Essential criteria
- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments
- Knowledge of healthcare administrative systems and processes
- Experience of customer service in a multi-cultural environment
Desirable criteria
- Knowledge of medical terminology appropriate to specialism
- Knowledge of speciality specific patient pathways
- Experience of handling patient complaints
- Supervisory Experience
Personal Qualities
Essential criteria
- Excellent organisational skills
- Ability to successfully manage and resolve difficult situations
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Understands importance of maintaining confidentiality
- High degree of accuracy and attention to detail
- Working knowledge of MS Office packages
- Ability to follow policies and procedures
Desirable criteria
- Proficient typist (approx 60 WPM)
- Contributes to service improvement
- Makes a positive contribution to effective multi-disciplinary team working
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Amanda Rose
- Job title
- Principal Cardiac Physiologist
- Email address
- [email protected]
- Telephone number
- 020 8401 3457
- Additional information
via email [email protected]
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