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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
199-7468562-MT
Employer
Croydon Health Services NHS Trust
Employer type
NHS
Site
Croydon University Hospital
Town
Croydon
Salary
£32,199 - £34,876 pro rata, per annum incl. HCAS (outer)
Salary period
Yearly
Closing
29/10/2025 23:59
Interview date
04/11/2025

Employer heading

Croydon Health Services NHS Trust logo

Macmillan Colorectal Patient Support Officer

Band 4

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud.  #choosecroydon

Job overview

Macmillan Colorectal Patient Support Officer

Band 4, Full Time, Permanent

Macmillan  Colorectal Patient Support Officer (Band 4) admin & clerical with clinical input supporting in outpatient clinics and ward visits) Are you committed to providing high quality, supportive care for patients with cancer?

  • Be responsible and accountable for their practice  under the guidance and supervision of the Macmillan Nurse Consultant and CNS  for Colorectal Cancer patients within the colorectal Nursing Team, and by working as part of the Lower Gastrointestinal multidisciplinary team (MDT)
  • Work in partnership with the Macmillan NC for Colorectal Cancer and Nursing Team to provide patient coordination and care for colorectal cancer patients who are low risk i.e. non-complex care needs.
  • Work in conjunction with the Macmillan NC for Colorectal Cancer to provide coordination of high quality patient care through on-going telephone/ face to face assessment and proactive identification of needs using basic knowledge, approved tools and procedures.
  • Collaborate and communicating with the Macmillan NC for Colorectal Cancer, cancer CNS’s team and wider health care teams to ensure the provision of appropriate services at the right time and in the right place.
  • Be a single point of contact for patients, carers and the healthcare team

Proposed Interview Date - 4th November 2025

Main duties of the job

Care Coordination is the joining up of services, coordination, information and communication between care givers, treatment providers, those living with and beyond cancer and their families that creates a
seamless experience of care (NHS Improvements, 2011). The purpose of this role is to support the Macmillan Nurse Consultant (NC) in designing and implementing The Recovery Package and Open
Access Follow Up for colorectal cancer patients after completion of treatment. The post will require the coordination of appropriate services to maximise the delivery of the Recovery Package (RP) and Open Access Follow Up (OAFU), thereby improving the quality and experience for
patients and their carers. 

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.  Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.

 

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Education

Essential criteria
  • Educated to GCSE level
  • Educated to NVQ Level 4 or equivalent level of knowledge / experience in the healthcare environment
Desirable criteria
  • Willingness to undertake further education and training applicable to the role including diploma and degree level study.

Knowledge

Essential criteria
  • Understanding of medical terminology
  • Good working knowledge of Word, Excel and PowerPoint
  • Mentions cancer in their application
Desirable criteria
  • Working knowledge of CERNER
  • Knowledge of Macmillan
  • Knowledge and experience of office management, systems and practice

Experience

Essential criteria
  • Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment
  • Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding.
  • To be able to effectively communicate across different care settings/ care providers.
Desirable criteria
  • Experience working in NHS acute trust and/ or multidisciplinary workforce
  • Experience of cancer services

Skills

Essential criteria
  • Excellent communication skills (oral and written)
  • Able to work as part of a team
  • Able to demonstrate initiative and flexibility
  • Able to work under pressure
Desirable criteria
  • Enthusiastic and willing to learn
  • Minute taking

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jo Turner Banton
Job title
Colorectal Nurse Consultant
Email address
[email protected]
Telephone number
02084015346
Additional information

0208 401 3000 ext 5346/5723

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