Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Dawn Vieyra - Building manager 020 8714 2800
- Hours
- Part time - 16 hours per week (Monday & Thursday - 08:30-5pm)
- Job ref
- 199-8073735-RB-NA
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Broad Green Centre
- Town
- Croydon
- Salary
- £30,142 per annum (pro rata) incl of HCAS (Outer)
- Salary period
- Yearly
- Closing
- 15/07/2026 23:59
Employer heading
Receptionist/Clerical Officer
Band 2
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Receptionist will provide an efficient, welcoming, professional front line outpatient/switchboard reception service.
The post holder will be required to cover reception and contribute to the smooth running of the base by providing clerical support to the service administrator and other clinical services within the building.
Main duties of the job
Receptionist will provide an efficient professional front line outpatients and switch board service. This will include administrative duties and completing patient check ins and making future appointments.
As the first point of contact for patients, visitors, contractors and staff, applicants must be able to demonstrate a high standard of customer care combined with the ability to work calmly in a busy environment.
Post holder will be required to record and relay clear accurate messages dealing with both telephone and face to face enquiries.
Working for our organisation
The post is part of the broader clerical team therefore the successful candidate will required to work at other Croydon clinics to cover staff absences. Flexibility and a helpful, can do attitude are therefore also essential.
Detailed job description and main responsibilities
The reception/clerical team is the first point of contact for patients and members of the public, contractors and staff. Applicants must be able to demonstrate a high standard of customer care combined with the ability to work calmly in a busy environment.
It is essential that applicants have good written and verbal communication skills as well as excellent organisation and time management skills.
Applicants must be IT literate and able to demonstrate computer skills.
Post holder will be required to record and relay clear accurate messages dealing with both telephone and face to face enquiries.
The ability to prioritise work and respond to enquiries in a professional manner is essential. Applicants should be able to work unsupervised, using their own initiative.
Good working knowledge of Emis and Cerner databases will be an advantage, however training can be provided if necessary. Experience in dealing with members of the public is essential.
Person specification
Education and Qualifications
Essential criteria
- Good level of education
- Competent spoken & written communication skills
- Legible handwriting
Desirable criteria
- Typing Qualification
Knowledge & Understanding
Essential criteria
- Computer literate
- Typing skills
- Knowledge of clerical procedures and methods of organising work e.g prioritising
Desirable criteria
- Working knowledge of Emis & Cerner
- Experience with Windows e.g. Word
Experience
Essential criteria
- Previous office environment experience
- Previous experience in dealing with the public of all ages
- Experience in using office equipment e.g photocopier
Desirable criteria
- NHS experience
- Switchboard experience
Skills and Abilities
Essential criteria
- Flexible approach to work
- Able to prioritise work load and manage time
- Good telephone manner and communication skills
- Able to take clear accurate message paying attention to detail
- Effective interpersonal skills
- Ability to uphold confidentiality
- Ability to work as part of a team
- Able to work alone using initiative
Desirable criteria
- Car driver
- Interested in developing new skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Audrey Shaw
- Job title
- Service Administrator/Building Manager
- Email address
- [email protected]
- Telephone number
- 02087142830
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