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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 4
Contract
Cyfnod Penodol: 6 mis (Full time)
Oriau
Llawnamser - 37.5 awr yr wythnos (Fulltime)
Cyfeirnod y swydd
199-8257345-NA
Cyflogwr
Croydon Health Services NHS Trust
Math o gyflogwr
NHS
Gwefan
Croydon University Hospital
Tref
Croydon
Cyflog
£33,262 - £36,027 pro rata, per annum, incl. HCAS (outer)
Cyfnod cyflog
Yn flynyddol
Yn cau
25/09/2026 23:59
Dyddiad y cyfweliad
09/10/2026

Teitl cyflogwr

Croydon Health Services NHS Trust logo

Macmillan Patient Support Officer

Band 4

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud.  #choosecroydon

Trosolwg o'r swydd

The Macmillan Nursing Support Team and the Macmillan Centre are looking for an experienced and dynamic new colleague to join our growing services supporting the people of Croydon affected by cancer.

The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. 

As a Macmillan Cancer Patient Support Officer, you will have direct contact with people affected by cancer, offering emotional, practical and financial information and support.

 

You will work flexibly, being visible and accessible to those who access the services. You will provide support face to face, over the phone, via email, letter and text.

 

Join us and we will provide a comprehensive induction programme, including, training and insight visits. We also fully support long term access to both in-house and external training. Supervision is fully supported and in addition to this you will have regular support sessions with the team and your peers. 

 

We recognise that this can be an emotionally challenging role and we actively encourage access to wellbeing support sessions.

Prif ddyletswyddau'r swydd

Macmillan Patient Support Officer - Band 4
6 Months Fixed Term Contract (FTC) Fulltime, 37.5 hours per week

The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. Care Coordination is the joining up of services, coordination, information and communication between caregivers, treatment providers, those living with and beyond cancer and their families, that creates a seamless experience of care (NHS Improvements, 2011). 


The post holder will support both the Clinical Nurse Specialist (CNS) Team and the Macmillan Information & Support Centre Team in providing exemplary personalised cancer care.

The post holder will be required to coordinate with appropriate services to maximise the delivery of the cancer pathways, thereby improving the quality and experience for patients and their carers.

 

Gweithio i'n sefydliad

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

   Join us and be a part of the team that is making     Croydon proud.

 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

 

 

Manyleb y person

Education

Meini prawf hanfodol
  • Educated to GCSE level
  • Educated to NVQ Level 4 or equivalent level of knowledge / experience in the healthcare environment
Meini prawf dymunol
  • Willingness to undertake further education and training applicable to the role including diploma and degree level study.

Knowledge

Meini prawf hanfodol
  • Understanding of medical terminology
  • Good working knowledge of Word, Excel and PowerPoint
  • Mentions cancer in their application
Meini prawf dymunol
  • Working knowledge of CERNER
  • Knowledge of Macmillan
  • Knowledge and experience of office management, systems and practice

Experience

Meini prawf hanfodol
  • Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment
  • Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding.
  • To be able to effectively communicate across different care settings/ care providers.
Meini prawf dymunol
  • Experience working in NHS acute trust and/ or multidisciplinary workforce
  • Experience of cancer services

Skills

Meini prawf hanfodol
  • Excellent communication skills (oral and written)
  • Able to work as part of a team
  • Able to demonstrate initiative and flexibility
  • Able to work under pressure
Meini prawf dymunol
  • Enthusiastic and willing to learn
  • Minute taking

Bathodynnau ardystio / achredu cyflogwyr

Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Estelle Le Galliot
Teitl y swydd
Macmillan Centre & Personalised Care Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
020 8401 3441
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg