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Job summary

Main area
Band 3
Full time - 37.5 hours per week (37.5 per week)
Job ref
Croydon Health Services NHS Trust
Employer type
Croydon Universtiy Hospital
£25,838 - £27,285 p.a incl. of HCAS (Outer)
Salary period
05/10/2022 23:59
Interview date

Employer heading

Croydon Health Services NHS Trust logo

COVID-19 Vacancy Patient Flow Coordinator

Band 3

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.


Job overview

  • Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
  • Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
  • To undertake baseline assessments in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
  • Represent the Integrated discharge team at ward daily board rounds.
  • Provide effective & timely communication of discharge actions using existing communication tools.
  • Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
  • Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
  • Promoting the use of the discharge lounge

Main duties of the job

 Patient Flow Coordinator  (Band 3)

An exciting opportunity has arisen for an enthusiastic innovative, motivated and dynamic  Patient Flow Coordinator who will be working as part of a multi-professional Team to support the smooth running and co-ordination of discharge services and patient flow.

The post holder will be responsible for facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate assessments of patients needed and support the discharge plan to ensure smooth transitioning of the patient from the acute to the community. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Integrated Discharge Team to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.

The post will close once we have received a sufficient number of applications

Previous candidate need not apply

Proposed Interview Date: 3rd October 2022

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.



Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification


Essential criteria
  • Education to GCSE standard to include English


Essential criteria
  • Knowledge of patient administration systems (Cerner)
  • Able to communicate effectively with a range of Stakeholders, patients, relatives and carers
  • Understanding of how complex organisations work
  • Able to work effectively as part of a team but also able to work under own initiative
  • Able to take instruction from senior staff
Desirable criteria
  • Knowledge of spreadsheet use


Essential criteria
  • Previous experience in caring/nursing setting (NVQ Level 3
  • Experience in acute hospital environment
  • IT Literate


Essential criteria
  • Ability to manage own caseload.
  • Good time management & organisational skills.
  • Ability to evaluate own performance, recognises own limitations.
  • Flexible and open minded.
  • Enthusiastic. Professional appearance

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonListening into Action (LiA)No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleImproving working livesAge positiveDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Andrea Stevens
Job title
Operational Manager - Integrated Discharge Team
Email address
Telephone number
07557 546667
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