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Job summary

Main area
Discharge
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 per week)
Job ref
199-7334036-FM-NP
Employer
Croydon Health Services NHS Trust
Employer type
NHS
Site
Croydon Universtiy Hospital
Town
Croydon
Salary
£44,485 - £52,521 per annum inc of HCAS (outer)
Salary period
Yearly
Closing
24/08/2025 23:59
Interview date
08/09/2025

Employer heading

Croydon Health Services NHS Trust logo

Discharge Facilitator

Band 6

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud.  #choosecroydon

Job overview

Discharge Facilitator

Full Time, Band 6

The post holder will be responsible for case managing and facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate oversee Discharge Navigators within their sub-team, complete assessments of patients needs and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Transfer Of Care Hub Team (TOCH) to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required. 

 

Interview Date  - 8th September 2025

Main duties of the job

  • Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
  • Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
  • To undertake baseline assessments in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
  • Represent the Transfer Of Care Hub Team at ward daily board rounds.
  • Provide effective & timely communication of discharge actions using existing communication tools.
  • Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
  • Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
  • Promoting the use of the discharge lounge

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision: “Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

 

Detailed job description and main responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria
  • Clinical Qualification or Social Work Qualification

KNOWLEDGE AND UNDERSTANDING

Essential criteria
  • Knowledge of patient administration systems (Cerner)
  • Able to communicate effectively with a range of Stakeholders, patients, relatives and carers
  • Understanding of how complex organisations work
  • Able to work effectively as part of a team but also able to work under own initiative
  • Able to take instruction from senior staff
Desirable criteria
  • literate in IT system for patient information and communication.

EXPERIENCE

Essential criteria
  • Previous experience clinical role in discharge planning or equivalent.
  • Experience in acute hospital environment
  • IT Literate
Desirable criteria
  • Worked in the discharge setting.

SKILLS/ABILITIES

Essential criteria
  • Ability to manage own caseload.
  • Good time management & organisational skills.
  • Ability to evaluate own performance, recognises own limitations.
  • Flexible and open minded.
  • Enthusiastic. Professional appearance

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Henrietta Narh
Job title
TOCH Team Manager
Email address
[email protected]
Telephone number
02084013207
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