Job summary
- Main area
- Discharge
- Grade
- Band 6
- Contract
- permanent subject to probation clearance
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-7704042-NP
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon Universtiy Hospital
- Town
- Croydon
- Salary
- £44,485 - £52,521 per annum inc of HCAS (outer)
- Salary period
- Yearly
- Closing
- 16/02/2026 23:59
- Interview date
- 23/03/2026
Employer heading
Discharge Facilitator
Band 6
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Discharge Facilitator
The post holder will be responsible for case managing and facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate oversee Discharge Navigators within their sub-team, complete assessments of patients needs and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Transfer Of Care Hub Team (TOCH) to overcome and limit these.
The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.
This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.
Main duties of the job
- Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
- Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
- To undertake baseline assessments, including Mental Capacity Assessments, Care Act assessments, in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
- Represent the Transfer Of Care Hub Team at ward daily board rounds.
- Provide effective & timely communication of discharge actions using existing communication tools.
- Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
- Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
- Promoting the use of the discharge lounge
- Have supervisory responsibility for the Discharge Navigators
Working for our organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
Detailed job description and main responsibilities
**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
- Education to Clinical Qualification or Social Work Qualification
KNOWLEDGE AND UNDERSTANDING
Essential criteria
- Knowledge of patient administration systems (Cerner). Advanced knowledge of systems and procedures pertaining to hospital discharge
- Demonstrable expertise in discharge pathways.
- Understanding of how complex organisations work and have difficulty conversations.
- Able to work effectively as part of a team, take instruction from senior staff but also able to work under own initiative
- Able to supervise to supervise and deputise
Desirable criteria
- literate in IT system for patient information and communication.
EXPERIENCE
Essential criteria
- Previous experience clinical role, in discharge planning or equivalent.
- Experience in acute hospital environment and experience of working in a multi-disciplinary team
- Working under pressure to manage own workload and use initiative along with experience of developing strategies to manage time and workload effectively.
- Experience of using evidenced-based practice and learning from audits or service review
Desirable criteria
- Worked in the discharge setting.
- Experience of working with health/social care databases (Cerner, Liquid Logic, Patienteer)
SKILLS/ABILITIES
Essential criteria
- Ability to manage own caseload, ability to multi-task, to make decisions, use initiative and work autonomously
- Good time management & organisational skills with attention to details
- Ability to evaluate own performance, recognises own limitations.
- Demonstrable effective communication skills and negotiation skills, both verbal and written, including the communication of complex matters to staff, patients and carers
- Ability to actively listen and consider all information before formulating an action or opinion.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Henrietta Narh
- Job title
- TOCH Manager
- Email address
- [email protected]
- Telephone number
- 02084013207
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