Job summary
- Main area
- admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 199-7178573-FM-MT-TA
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Crystal Children Development Centre
- Town
- Croydon
- Salary
- £29,651 - £31,312 pro rata pa incl HCAS outer
- Salary period
- Yearly
- Closing
- 24/12/2025 23:59
- Interview date
- 15/01/2026
Employer heading
Team Administrator
Band 3
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Team Administrator
Band 3, Part Time - 22.50 hours per week
We are looking for a motivated and organised Administrator to join our Children’s Physiotherapy Service at Crystal Children’s Development Centre. This role provides vital administrative and reception support to a busy community physiotherapy team supporting children and families across Croydon.
The post is 22.5 hours per week, permanent, and will suit someone with excellent communication and organisational skills, who thrives in a fast-paced healthcare environment.
Proposed Interview Date - 15th January 2026
Main duties of the job
• Act as the first point of contact for families, carers, and professionals, providing a welcoming and professional reception service.
• Manage telephone calls, appointment bookings, and clinic schedules using EMIS and other NHS systems.
• Provide accurate data entry, clinic preparation, and patient record management.
• Handle patient information in line with confidentiality and governance standards.
• Support clinicians with general administration including correspondence, filing, scanning, and photocopying.
• Assist in collating data for audits and service reports.
• Work flexibly to support the smooth running of the service, including occasional cross-cover for colleagues.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
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Please see the attached supporting document which contains more information about the role in job description and person specification ****************
Person specification
Evidence
Essential criteria
- Experience of working with and maintaining databases
Desirable criteria
- Good communication skills
Evidence
Essential criteria
- Educated to GCSE standard or equivalent
- Competent spoken and written English
- Legible handwriting
- Computer literate, Knowledge of Internet and Microsoft Office packages
- Experience of working with and maintaining databases
- Understanding of the importance of confidentiality
- Ability to work as part of a team
- Ability to communicate effectively with members of the public
- Ability to work to deadlines
- Knowledge of clinical systems EMIS, Cerner
Desirable criteria
- General office and secretarial skills
- Accurate typing skills
Evidence
Essential criteria
- Knowledge of clerical procedures and able to prioritize workload
- Accuracy and attention to detail
Desirable criteria
- NHS experience
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Katalin Halasz
- Job title
- Children's Physiotherapy Team Manager
- Email address
- [email protected]
- Telephone number
- 02082746229
- Additional information
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