Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7987096-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Christopher Wren House
- Town
- Croydon
- Salary
- £33,262 - £36,027 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 24/08/2026 23:59
Employer heading
Senior Administrator
NHS AfC: Band 4
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
About the team:
An exciting opportunity has arisen for a Senior Administrator working for the Crisis team and other clinicians in the multi disciplinary team (MDT) across the Service.
About the role:
This is a full-time position based at Croydon CAMHS, Christopher Wren House.
The post holder will work alongside CAMHS clinicians, assisting with queries, composing correspondence, proof reading, booking appointments, diary management, minute taking and provide general admin support to Crisis team, Consultants and clinical members of the Service. The post holder will possess the ability to work on their own initiative, to liaise effectively with a broad range of professionals, families, young people and to maintain confidentiality.
In addition, the post holder will have strong links with the wider CAMHS administrative team and cover on an ad hoc basis when required.
Main duties of the job
a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
b) The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.
c) Due to the focus of the team in working collaboratively with A&E and other crisis teams, the post holder must proactively create and maintain effective working relationships with these partners.
d) Managing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
· Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
· Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
· Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
· Car lease, our staff benefits from competitive deals to lease cars
· Accommodation, our staff benefits from key-worker housing available which is available on selected sites
· NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
· Counselling services
· Wellbeing events
· Long service awards
· Cycle to work scheme
· Season ticket loan
· Childcare vouchers
· Staff restaurants
Detailed job description and main responsibilities
· To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.
· To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
· To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
· Ability to work in an unpredictable pattern, dealing with frequent interruptions.
· Organise the booking of interpreters and translation of correspondence, where appropriate.
· To arrange appointments and meetings as required.
· Attend meetings including team meetings and produce minutes.
· Order stationery and be responsible for the following up of orders
· To add referrals to the Trust patient database within 24 hours of receipt.
· Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection
See job description in full.
Person specification
Qualifications
Essential criteria
- NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- GCSEs or equivalent qualifications in English Language (A - C grade or 5 +) & Mathematics (A - C grade or 5 +)
Desirable criteria
- RSA 3 secretarial qualification or equivalent qualification
Experience
Essential criteria
- Excellent communication skills both verbal and written
- Confident telephone manner
- Excellent typing skills (50wpm or above)
- Accurate grammar, spelling and punctuation
- Ability to work as part of a team
- Ability to plan, prioritise and multi task
Desirable criteria
- Experience of working in the NHS, ideally within a mental health environment; hospital or community clinic
Knowledge
Essential criteria
- Experience in a responsible administrative / secretarial role
- Experience of minuting meetings
- Experience of composing correspondence
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable criteria
- Health and Safety awareness
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Mills
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 02032280000
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