Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NUR-7292259-LF
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Bernard Weatherill House
- Town
- Croydon
- Salary
- £59,490 - £66,239 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 05/08/2025 23:59
Employer heading
Service Manager - NHS111 option 2 for Mental Health
NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The Clinical Service Lead is responsible for the day to day delivery of First for Mental Health services with direct line management for the service.
They ensure there is day to day focus on strong clinical and operational, outcomes in an integrated way. They will play a crucial role in offering
operational and clinical input to this important programme while continuing to support a busy quality agenda. The postholder will take a lead in
supporting the Head of Service in monitoring the delivery of high-quality care across the First for Mental Health NHS 111 and MPS Section-136
Service Lines across the South London geographical area. The post holder will deputies for the Head of Service when required and also be a:
• highly visible and proactive leader acting as a clinical resource and ensuring the sustained delivery of high standards of care
• responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current
evidence to evaluate outcomes
• responsible for the quality of the patient care and lead on facilitating changes which improve the patient experience
• leader who works in partnership with other Trusts in the SLP and related crisis services
• The post holder will be required to take up on Manager on call duties on rota basis. This involves providing support and expert advice to
the inpatient services out of hours.
Main duties of the job
To be a highly visible, accessible, and proactive manager and leader for the First for Mental Health 111 press 2 service and 136 service.
To support the development of a culture that promotes leadership through coaching and Quality improvement
To lead on recruiting, motivating, training, developing and retraining appropriate staff enabling them to have the skills, experience and discretion to
function effectively in their roles
Provide demonstrate assurance that staff have the appropriate skills and competences to deliver high quality care
To demonstrate clinical competence and role model effective clinical care delivery
To represent the service and deputies for the Head of Service where appropriate
To be responsible for the day-to-day operational management of First for Mental Health services, including the 136 service
To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff and to ensure that there is an appropriate skill mix within the teams and which reflects service requirements and safe patient services.
To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major
component
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.
There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s
important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of
programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants
Detailed job description and main responsibilities
To be responsible for the day-to-day operational management of First for Mental Health services, including the 136 service.
To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff and to ensure that there
is an appropriate skill mix within the teams and which reflects service requirements and safe patient services.
To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major
component.
To be responsible for ensuring that clinical initiatives and service developments become truly embedded in clinical practice and that staff have a clear understanding and opportunity to contribute to the change process.
To ensure that the clinical practice of all practitioners providing services to patients is of a high standard and in line with professional bodies and
policies.
To promote a culture of respect for the individuality of patients and enable the service to be culturally relevant to the communities we serve.
To identify and coordinate opportunities for patient and Family and Carer involvement and engagement in service development, leading where
appropriate.
Person specification
Qualifications
Essential criteria
- Recognised Professional Qualification Registered Mental Nurse or RMN, Social Work (DipSW/CQSW) Psychology or other allied professions
- Degree or equivalent experience
- Extensive post-registration professional development
Desirable criteria
- MSc, Management Course
Experience
Essential criteria
- Significant experience at a senior management level, including managing change and introducing new ways of working for all professions
- Experience of multi-professional collaboration at a senior level
- Partnership working with other statutory and voluntary agencies
- Leadership skills especially the ability to lead and manage change thorough influence without direct management
- Experience of working within the NHS or related public sector organisation
- Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice
Desirable criteria
- Experience of racial awareness/diversity training
- Experience of project management
- Experience of working in a practice development or teaching capacity
Knowledge
Essential criteria
- Knowledge of the current policy context and the implications for Crisis mental health services
- Knowledge of current professional developments in community Crisis Services
Skills
Essential criteria
- Able to communicate complex and sensitive issues to a range of audiences
- Understanding of Public sector management and NHS Mental Health Services, Social and Primary Care Services
- Able to negotiate and influence in order to achieve objectives without direct line management.
- Able to identify and establish credibility and good working relationships with representatives of external agencies and partners and manage those relationships with sensitivity and diplomacy
- Able to demonstrate a strong commitment to equal opportunities and equal access with a practical approach to ensure that policies are applicable to practice.
- Able to demonstrate a genuine commitment to ensuring that services meet the needs of patients, family and carers, and are delivered with sensitivity.
Desirable criteria
- Able to work on several projects simultaneously using project management skills
- Able to identify key issues from complex documents and plan for operationalising same
- Evidence of consultancy skills
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Bheki Ndebele
- Job title
- Head of service Delivery
- Email address
- [email protected]
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