Swydd wag: Laboratories Supervisor, UK Health Security Agency, Didcot

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Prif leoliad

Science

Gradd

Civil Service: Executive Officer (EO)

Contract

Parhaol

Oriau

Llawnamser
Rhan-amser
Rhannu swydd
Gweithio hyblyg

37.5 awr yr wythnos

Cyfeirnod y swydd

919-JP-302935-EXT

Cyflogwr: UK Health Security Agency
Math o gyflogwr: Public (Non NHS)
Gwefan: UKHSA Chilton
Tref: Didcot
Cyflog: £30,441 - £35,576 per annum, pro rata
Cyfnod cyflog: Yn flynyddol
Yn cau: 02/11/2025 23:59

Laboratories Supervisor

Civil Service: Executive Officer (EO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The post holder’s main duties will involve participating in the day-to-day work of the Laboratory and maintaining a high level of efficiency in accordance with the standard operating procedures. They will be required to supervisor a team which is responsible for the processing and issuing of 9,000 dosemeters per week to over 7,000 commercial customers.

They will be responsible for managing resources (staff and equipment) to meet issue and processing targets, taking decisions on work planning and task allocation to meet demand. This will involve liaising/negotiating with colleagues and other teams to inform these decisions and ensure smooth issue and assessment of customer dosemeters.

The role also involves the maintaining the quality assurance and reliability of the service including carrying out the daily QA checks for the dosemeter readers, preparing wrapping machine and issuing dosemeters for customer use, calibration of individual dosemeters and dosemeter batches. The stock levels must be regularly checked and liaison with the Lab Manager/PDS Manager on introduction or purchase of stock.

The job holder will be responsible for the routine technical aspects of the service such as monitoring and management of equipment, investigating and acting upon results which fail QA, and dealing with problems, e.g. in changes to requirements, software errors, IT failures, supplier failures, by prompt liaison with external and internal colleagues.

They will need to respond to and resolve customer queries and liaising with customers to provide interpretation of results and advice on personal dosimetry. The post holder will plan for the work of laboratories, based on expected demand, ensuring the teams deliver an excellent level of customer service that meets the relevant quality standards; reliable, prompt, courteous and clearly communicated.

The post holder will be required to manage a team which is responsible for the processing and issuing of 9,000 dosemeters per week to over 7,000 commercial customers. This will include:

Line management of 3 to 5 staff.
Managing resources (staff and equipment) to ensure the service runs effectively, meeting issue and processing targets:
- taking decisions on work planning and task allocation
- adjusting these in the light of changing circumstances
- negotiating with colleagues to inform these decisions.
- Effectively supervising the staff in discharging the following tasks:
- Daily QA checks for automatic dosemeter readers - analyse results and check data quality.
- Reliable processing of customer dosemeters for dose assessment within required timescales.
- Prioritising work of laboratories.
- Preparing wrapping machine and issuing dosemeters for customer use
- Calibration and individual dosemeters and dosemeter batches
Preparation of new dosemeters and seeing them through the different stages of initialisation; liaising with Finance on introduction of stock.
Carrying out system of regular calibration of all readers to ensure reliability of service and assessments.
Monitoring and management of equipment; using internal and external support to ensure efficiency of Laboratory machines.
Investigating and acting upon results which fail QA.
Responding to and resolving customer queries and liaising with customers by phone, letter, email or in person; providing interpretation of results and advice on personal dosimetry.
Ensuring excellent communication within own team, the rest of PDS (including participation in Supervisors meetings) and with customers.
Forward planning for work of laboratories, based on expected demand.
Ensuring the teams deliver an excellent level of customer service that meets the relevant quality standards; reliable, prompt, courteous and clearly communicated.
Reviewing and developing laboratory procedures (Manuals, Standard Operating Procedures) and input into quality documents, including maintaining approval for PDS under ISO17025 standard.
Carrying out projects to develop the thermoluminescence dosimetry services as necessary.
Dealing with problems, e.g. in changes to requirements, software errors, IT failures, supplier failures, by prompt liaison with external and internal colleagues.
Training of staff where necessary

KEY WORKING RELATIONSHIPS

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:

Internal

Scientific and administrative staff within PDS group – frequently during the day
Scientific staff in Department up to Group Leader - daily
Administration staff in Department – daily.
Specialist staff in other groups/departments (Including Leeds PADC Lab) – daily/weekly.
Head of Department – monthly.
Scientific staff in other Departments up to Head of Department – weekly/monthly.

External

Commercial customers – daily. This is likely to be phone or e-mail contact with customers at a wide range of levels, from non-specialists up to senior management. It will involve communicating non-routine results such as high doses, urgent assessments and dose queries.
Customers’ specialist Radiation Protection Advisers – monthly.
PDS Suppliers, including support engineers – weekly.
Colleagues in other dosimetry services – several times/ year.
HSE specialists – several times/ year.

PROFESSIONAL DEVELOPMENT

Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attend internal / external training events.
Participate in all mandatory training as required, i.e. fire safety, information governance and all other mandatory training.

This is not an exhaustive list.

Essential Criteria

At least two A-Levels (including Maths and a science subject at Grade C or above) and five GCSEs (including English at Grade C or above); or equivalent qualifications; or equivalent experience working a senior role within a laboratory environment with supervisory responsibilities
Experience of working in a scientific environment, including extensive experience of working in a commercial environment to include direct contact with customers.
Experience of working in a team
Excellent customer care skills, which includes the ability to communicate effectively, both orally and in writing.
Ability to form good working relationships with customers, staff and suppliers; working flexibly within the PDS team.
Excellent organisational and planning skills; including prioritisation.
Good analytical and decision-making skills
Competent computer skills (e.g., Outlook, Word, Excel and web-based products), including a good understanding of computer record functions and processes
Physically fit/able to carry out moderate lifting tasks

Selection Process

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed essential criteria, and this will be in the form of:

an application form (‘Employer/ Activity history’ section on the application)
a 800 word supporting statement

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

The Application form and supporting statement will be marked together.

Shortlisting: In the event of a large number of applications we will shortlist on:

Experience of working in a scientific environment, including extensive experience of working in a commercial environment to include direct contact with customers.

If you are successful at this stage, you will progress to interview and assessment.

Please do not exceed 800 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a face to face interview.

Knowledge, experience, skills and abilities will be tested at interview.

You will be required to prepare a 5 minute presentation as part of the interview. The subject of this will be of your choice but relevant to the role.

The interview will also include a tour of the labs and a short practical of assembling dosemeters.

Interviews will be held week commencing 17th November 2025. Please note, these dates are subject to change.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is lab based at UKHSA Chilton, Didcot, OX11 0RQ. Please note that hybrid working is not available with this role.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).  

Security Clearance Level Requirement 

Successful candidates must pass a disclosure and barring security check.  

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter Terrorism Check clearance. 

 For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice. 

Manyleb y person

Application form and statement of suitability

Meini prawf hanfodol

Application form and statement of suitability

Essential Criteria

Meini prawf hanfodol

Questions on experience, knowledge and skills

IMPORTANT - PLEASE READ

Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Link below:

Artificial intelligence and recruitment | Civil Service Careers

This is a Non-Reserved post under the Civil Service Nationality Rules. To be eligible for employment in the UK Civil Service applicants must meet the Civil Service Nationality Rules (CSNRs) which operate independently of and additionally to the Immigration Rules. Applicants must also meet necessary security and vetting requirements, along with any other relevant pre-employment checks.

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

For more information on job nationality requirements and the right to work in the UK, see the Civil Service Nationality rules (opens in a new window) and the UK Visas and Immigration rules (opens in a new window)

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.

The Civil Service pay structure and progression is different from NHS Agenda for Change (AfC), most local authority pay grades and other systems that have annual pay increments. For further details, please refer to the Information Sheet- Starting Salaries & Benefits attachment.

For AfC or Medical/Dental posts, you must have the correct professional registration to be appointed. The pay will follow the AfC or Medical & Dental terms & conditions. You may be asked to provide evidence of previous service whilst we are conducting pre-employment checks to determine your starting salary.

For Temporary Appointments, if you are not currently a civil servant, you will take up the post on a Fixed Term appointment.  You may be able to take this role up as a Secondment. If you are an existing Civil Servant, based outside of the UKHSA, you will take up the post as a loan which you will need your department to agree. You cannot take the post up as a fixed term. If you are an existing UKHSA member of staff, you will take up the post as either a level transfer or a temporary promotion as per the UKHSA’s Pay policy. 

Given the nature of the work of the UKHSA, as a Category 1 responder under the Civil Contingencies Act, you may be required in an emergency, if deemed a necessity, to redeploy to another role at short notice. You may also be required to work at any other location, within reasonable travelling distance of your permanent home address, in line with the provisions set out in your contract of employment.

Late Applications will unfortunately not be considered.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equality of opportunity. The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via  email:  [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here.

Reserve List - If more than the required number of suitable candidates pass the interview criteria, you may be kept on a reserve list for 12 months subject to your agreement. You may be contacted, in merit-order, if similar roles with closely matching essential criteria become available and the department choose to appoint from a reserve list.

The panel will assess if candidates meet the requirement of the role first, using a specific benchmark system. If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

Interview expenses will not be reimbursed.

UKHSA is required to check employment and/or education history covering three consecutive years. Please ensure you give details of at least two different referees, even if you were employed in one company for three years or more.

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

 Benefits of working at UKHSA include:

Generous annual leave:
-26 days for the first 5 years of continuous service
-28 days after 5 years of continuous service
-32 days after 10 years of continuous service
-Plus public holidays and one privilege day for the King’s birthday
Access to a generous Defined Benefit pension scheme with employer contributions.
Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving.
Access to a retail discounts and cashback site.
We also promote flexible working patterns (part-time, job-share, condensed hours). UKHSA views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they are able to enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including working from home, compressed hours and job sharing.
We also offer a generous maternity/ paternity and adoption leave package.

Hybrid Working

UKHSA operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.

As a hybrid worker, you will usually spend a minimum of 60% of your contracted hours (averaged over a month) working at one of UKHSA's locations (approximately 3 days a week pro rata) and the rest of your time working from home.

Disability Confident Scheme

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria at sift to ensure these candidates are invited to interview.   If you wish to be included in this scheme please tick the box on your application form.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone.

To help you during the recruitment process, we will take into account any reasonable adjustments that could help you.

An adjustment is a change to the recruitment process or an adjustment at work.

This is separate to the Disability Confident Scheme.

If you need an adjustment to be made at any point during the recruitment process you should:

Contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police Check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and could be time accrued over that period.

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Security Vetting

Please check the Security Clearance needed for the role and follow the link for more information:

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.