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Job summary

Main area
Administration and Clerical
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (Shifts working required)
Job ref
391-RFL-8084271-A
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Edgware Community Hospital
Town
Edgware
Salary
£30,630 - £32,346 per annum inclusive of HCAS pro rata
Salary period
Yearly
Closing
22/07/2026 23:59

Employer heading

NHS

Band 3 Senior Admin Officer - London Hub

NHS AfC: Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

 Part Time vacancy 22.5 hours per week (3 days)

To support the work of the London Breast Screening Administrative Hub team by accurate, efficient and timely execution of essential operational activities that support the Hub Call centre and all related administration functions, under the lead of the  Office Manager/Assistant Service Manager and Service Manager.

Previous applicants need not apply.

Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment

Main duties of the job

To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure.
To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence.


To be fully competent in all administration functions required by the London Breast screening Administrative Hub.
All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others’ work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training.


To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets.
Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow  link https://www.royalfreelondonjobs.co.uk/

 

Detailed job description and main responsibilities

Please see attached job description for more detail around main responsibilities and specification requirements

Note: Previous applications need not re-apply as this would not be considered

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrate ability to meet the Trust values

Education & professional qualifications

Essential criteria
  • 5 GCSE's or equivalent
  • Key skills level 2 in Literacy or equivalent

Experience and Knowledge

Essential criteria
  • Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
  • Experience of undertaking detailed, intensive work in a busy administrative environment
  • Experience of using information technology such as Word and Excel in work-related activities
  • Demonstrate awareness of issues around confidentiality
  • Ability to work independently and under pressure
  • Good knowledge of Microsoft systems including word, excel and outlook
Desirable criteria
  • Supervisory experience
  • Working knowledge of the NHSBSP

Skills and aptitudes

Essential criteria
  • Good organisational skills
  • Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
  • Able to sustain meticulous attention to accuracy and detail
  • Good level of verbal and written communication
  • Good interpersonal and listening skills
  • Able to handle difficult and distressing situations effectively
  • Able to prioritise own workload to set and meet deadlines
  • Able to compose correspondence and reports
  • Able to work as part of a team
  • Punctuality
Desirable criteria
  • Able to present information to others
  • Able to influence, advise and motivate others

Personal qualities and attributes

Essential criteria
  • Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
Desirable criteria
  • Good knowledge of the NHS breast screening programme
  • Good knowledge of the National Breast Screening System (NBSS)
  • Good understanding of general office working procedures

Others

Essential criteria
  • Light Physical work
  • Motivated and Independent
  • Good Team Player
  • Flexibility
Desirable criteria
  • Flexible working time

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alexandro Onyinah
Job title
Office Manager
Email address
[email protected]
Telephone number
020 7794 0500
Additional information

Alexandro Onyinah

020 7794 0500 ext 27369

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