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Job summary

Main area
Breast Screening
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-7606524
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
London Breast Screening Admin Hub, Edgware Community Hospital
Town
Edgware
Salary
£35,763 - £43,466 per annum inclusive of HCAS
Salary period
Yearly
Closing
16/12/2025 23:59

Employer heading

NHS

Band 5 Office Manager - London Hub

NHS AfC: Band 5

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

We are advertising an exciting role as a Band 5 Office Manager for the Data Team in the London Breast Screening Administration Hub, within the Royal Free Hospital London NHS Foundation Trust (Royal Free); based within our Edgware Community Hospital site.

 

The role of the Hub is to support all 6 London Clinical Breast Screening Services and over 1.3 million eligible women across London in their 3 yearly screening round, aged 50-70. The Hub provides administrative support in relation to numerous administrative functions, including (but not exhaustive) patient data collation and reporting, appointment scheduling and a call centre to manage appointment cancellations and rebooks.

The post holder will be responsible for the smooth and efficient running of the day-to-day functions of the Data Team within the London Breast Screening Hub. This is a progressive and expanding service that is friendly and supportive, offering a high-quality service to its clients and patients. 

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification

Main duties of the job

The Office Manager is responsible for the smooth and efficient running of the day to day Hub Data Team functions of the London Breast Screening Hub.

To provide leadership to the Data Administration Officers with the London Breast screening Data Team.

To oversee the management and monitoring of staff training and competency framework. The post holder will make informed decisions within the area of responsibility, in accordance with local, regional and national guideline/requirement policies and procedures.

 

The post holder will also be expected to carry out duties as per discussions with the Service Manager, Assistant Operations Manager, and Senior Operations Manager. To develop knowledge and ability to provide cover for key elements of all Administration Officer’s work. The specific elements to be covered by each Administration Officer will be specified by the Service Manager.

 To deliver support services that is in line with the Trust and NHS Breast Screening Programme (NHSBSP) guidelines and targets. 

 

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & Proffesional Qualifications

Essential criteria
  • 5 GCSE’s or equivalent
Desirable criteria
  • NVQ 3 in Business Administration or Customer Care or equivalent
  • Key Skills Level 3 in Literacy or equivalent

Experience

Essential criteria
  • Experience of undertaking detailed, intensive work in a busy administrative environment
  • Experience of using information technology such as Word and Excel in work-related activities.
  • Experience working in an NHS organization
  • Experience of office management
  • Team Management experience
  • Experience of collation, anaylsis and review of data
Desirable criteria
  • Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills & Aptitudes

Essential criteria
  • Good organisational skills
  • Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
  • Able to sustain meticulous attention to accuracy and detail
  • Able to present information to others
  • Good interpersonal and listening skills
  • Able to influence, advise and motivate others
  • Able to handle difficult and distressing situations effectively
  • Able to compose correspondence and reports
  • Able to work as part of a team.
  • Willigness to travel as required by the service
Desirable criteria
  • Good level of verbal and written communication
  • Able to prioritise own workload to set and meet deadlines

Personal Qualities & Attributes

Essential criteria
  • Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
Desirable criteria
  • Good knowledge of the NHS Breast Screening programme
  • Good knowledge of the National Breast Screening computer System (NBSS) and its operation
  • Good understanding of general office working procedures
  • Understanding of NHS systems and software programmes Trust and HR policies

Other

Desirable criteria
  • Flexible working time

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Fender Henriques
Job title
Service Manager
Email address
[email protected]
Telephone number
020 7794 0500
Additional information

(extn - 27368)

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