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Job summary

Main area
Breast Screening
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-8138699
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
North London Breast Screening Service, Deansbrook House, Edgware Community Hospital
Town
Edgware
Salary
£30,142 per annum inclusive of HCAS
Salary period
Yearly
Closing
18/08/2026 23:59

Employer heading

NHS

Band 2 Admin Officer - North London Breast Screening

Band 2

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

To work closely with the nursing, mammography, management, and medical staffing teams to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients/clients.

To manage the follow up bookings of designated cancer results clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the management, nursing, and medical staffing teams to ensure patient care is not compromised.

Main duties of the job

The post-holder will deal with incoming calls from colleagues, patients and other services.

To provide a courteous and professional reception service to patients/clients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the North London Breast Screening unit.

To be fully competent in all administration functions required by NLBSS.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Detailed job description and main responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Person specification

Trust Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & Qualifications

Essential criteria
  • 5 GCSE’s or equivalent
Desirable criteria
  • EITS or Equivalent
  • NVQ2 in Business Administration or Customer Care or equivalent
  • Key Skills Level 2 in Literacy or equivalent

Experience

Essential criteria
  • Experience of undertaking detailed, intensive work in a busy administrative environment
  • Experience of using information technology such as Word and Excel in work-related activities.
Desirable criteria
  • Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills and aptitudes

Essential criteria
  • Good organisational skills
  • Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
  • Able to sustain meticulous attention to accuracy and detail
  • Good level of verbal and written communications
  • Good interpersonal and listening skills
  • Able to handle difficult and distressing situations effectively
  • Able to prioritise own workload to set and meet deadlines
  • Able to compose correspondence and reports
  • Able to work as part of a team.
Desirable criteria
  • Able to present information to others
  • Able to influence, advise and motivate others

Personal Qualities & attributes

Essential criteria
  • Good working knowledge of relevant Microsoft office packages i.e., Word, Excel, Outlook
  • Light Physical work
Desirable criteria
  • Good knowledge of the NHS Breast Screening programme
  • Good knowledge of the National Breast Screening Computer System (NBSS) and its operation
  • Good understanding of general office working procedures

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anisha Parmar
Job title
Service Coordinator
Telephone number
020 7794 0500
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