Job summary
- Main area
- Ophthalmology Service
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-8200531
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Edgware Community Hospital
- Town
- Edgware
- Salary
- £30,630 - £32,346 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 18/09/2026 23:59
Employer heading
Band 3 Admin and Clerical Officer
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Job overview
We are excited to offer a one yar fixed term Admin and Clerical Officer post within Ophthalmology at Edgware Community Hospital. The post holder will be the main point of contact for our Ophthalmology patients arriving for clinic appointments and will assist with delivering a high standard of customer care to a wide range of client groups, including the departments multi-disciplinary team, patients, relatives and their carers.
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and attendance data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate
patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Education & professional Qualifications
Essential criteria
- Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential criteria
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential criteria
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent communication skills, both written and spoken
- Experience of using own initiative to help solve a problem or improve a service Experience of team working
Desirable criteria
- Ability to successfully manage and resolve difficult situations
- A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Personal Qualities & attributes
Essential criteria
- Flexible and adaptable
Others
Essential criteria
- Need to be flexible to travel and work at any of the Royal Free sites
Royal Free shared commitments
Essential criteria
- • Demonstrable ability to meet the Trust shared commitments
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amita Patel
- Job title
- Clinical Pathway Manager
- Email address
- [email protected]
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