Job summary
- Main area
- Pain Management Service
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed term: 12 months)
- Hours
- Part time - 18.75 hours per week
- Job ref
- 391-RFL-7262451
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Edgware Community Hospital
- Town
- Edgware
- Salary
- £29,651 - £31,312 per annum inclusive of HCAS pro-rata
- Salary period
- Yearly
- Closing
- 17/11/2025 23:59
Employer heading
Band 3 Admin and Clerical Officer
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
Admin and Clerical Officer is the main point of contact for our psychology patients within the Pain Management Service and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers.
On site commitment only.
Base site Edgware Community Hospital.
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate
patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see the attached Job description and person specification for more information on working at The Royal Free London.
Person specification
Education & professional Qualifications
Essential criteria
- Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential criteria
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential criteria
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent communication skills, both written and spoken
Desirable criteria
- Ability to successfully manage and resolve difficult situations
- A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Personal Qualities & attributes
Essential criteria
- Flexible and adaptable
Others
Essential criteria
- Need to be flexible to travel and work at any of the Royal Free sites
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claire Connor
- Job title
- Clinical Pathway Manager
- Email address
- [email protected]
- Telephone number
- 02078302623
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