Job summary
- Main area
- Ward Clerk/admin
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 19 months
- Hours
- Part time - 36 hours per week
- Job ref
- 393-NMUH-1354
- Employer
- North Middlesex University Hospital NHS Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- Edmonton
- Salary
- £15,668 - £19,981 per annum (Apprenticeships 70% inclusive of HCAs)
- Salary period
- Yearly
- Closing
- 23/05/2024 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
The role of the clerical worker is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the critical care unit department. The post holder will be expected to work as part of a team and independently whilst maintaining a courteous and professional manner to patients, relatives, and staff. The post holder will be expected to work on reception but also undertake other general clerical duties, filing, retrieving notes, as well as become familiar with the ACU base computer systems This will include contacting patients who require an update, record activity on the patient’s system and deal with telephone and face to face queries in a professional and courteous manner.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
We are seeking to appoint a friendly person with excellent communication and keyboard skills to join the Critical Care Team. For this role you will undertake a 19 month Customer Service development programme within the department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 2
Main duties of the job
This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this subject area ( so Customer Service ) at Level 2 or higher you are not eligible to apply for this apprenticeship role.
Communicating and supporting patients and staff as required, receiving patients and visitors to the unit in a professional and friendly manner.
Responding to all queries as required.
Undertake all clerical duties as required e.g. filing, photocopying, typing and retrieval of documents in line with Trust and departmental procedures.
Provide reception cover, updating information on hospital IT systems.
Working for our organisation
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Detailed job description and main responsibilities
- To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients.
- Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
- Provide professional reception cover, updating and correcting current patient details as necessary.
- Receive patients and visitors to the unit in a professional and friendly manner.
- Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system care flow live.
- To act on care flow live messages and emails which may include requests for reports and or notifications of unexpected findings.
- Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate
- To undertake clerical support e.g. filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.
Person specification
essential and desirable
Essential criteria
- GCSE or equivalent level 2 literacy and level 2 numeracy
- IT competent, experience in Microsoft packages, outlook, word, excel
- good communication skills, both verbal and non verbal
Desirable criteria
- flexible approach to work, willing to adapt to change
- able to demonstrate trust values
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Joan Tebit
- Job title
- Matron Critical Care Unit
- Email address
- [email protected]
- Telephone number
- 07967876408
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