Job summary
- Main area
- Emergency Department
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shifts)
- Job ref
- 391-NMUH-7680453
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex Hospital
- Town
- Edmonton
- Salary
- £29,179 Inclusive of Outer HCAS per annum
- Salary period
- Yearly
- Closing
- 17/02/2026 23:59
Employer heading
ED Receptionist
NHS AfC: Band 2
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
To provide an efficient and effective front of house administration and clerical support service for the emergency department always projecting a positive and professional image.
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Main duties of the job
The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED Department. The role involves providing front of house for the department. Proven medical administrative background, a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident in working with the public in a fast paced ever changing environment. You must also be able to work under pressure under your own initiative whilst being part of a supportive team.
Working for our organisation
Royal Free Trust - North Middlesex University site serves more than 350,000 people across Haringey and Enfield and the Emergency Department is one of the busiest in London. The department operates a 24hr service 365 days of the year and is staffed by experienced staff who provide medical care and treatments to patients.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will register patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Please see attached job description & person specification for more detailed information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Skills
Essential criteria
- Excellent computer literacy
- Excellent interpersonal verbal & written communication skills
- Ability to multitask
- Attention to detail
- Excellent knowledge of data protection
Experience
Essential criteria
- 2 years NHS reception experience or equivalent in a reception role
Desirable criteria
- Medical terminology
Personal Qualities
Essential criteria
- Empathy & compassion
- Flexible & adaptable
- Tact & diplomacy
15 min written test
Essential criteria
- Written Test
Prepared Examples
Essential criteria
- Use the STAR method (Situation, Task, Action, Result) to structure answers for behavioral questions, focusing on your specific contributions (using "I" not "we").
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Joanne Johnson
- Job title
- ED Admin Manager
- Email address
- [email protected]
- Telephone number
- 02088872532
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