Job summary
- Main area
- diabetes
- Grade
- NHS AFC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-NMUH- 8227281
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesesx University Hospital
- Town
- Edmonton
- Salary
- £36,943 - £44,900 per annum
- Salary period
- Yearly
- Closing
- 23/09/2026 23:59
Employer heading
Diabetes Health and Wellbeing Coach
NHS AFC: Band 5
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
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Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
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Job overview
Health coaching is a partnership between health and care practitioners and people. It guides and prompts people to change their behavior, so they can make healthcare choices based on what matters to them. It also encourages them to become more active in their health and care.
Health coaching revolves around using coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilize community support offers. They may also provide access to self-management education, peer support, and social prescribing. You will work with patients holistically, considering the whole person. Your role and skills will support and encourage the prevention of developing further illness, or the deterioration of existing long-term conditions.
To provide World Class Care in line with Royal Free Values and behaviors.
Main duties of the job
Duties and Responsibilities:
1. Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalized health and care plan.
2. Support services to deliver group education and support with self-management peer groups and other activities to engage patients to manage their health and wellbeing.
3. Provide personalized support to individuals, their families and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in managing their own health and physical wellbeing, to live independently, and improve their health outcomes through joint care planning.
4. Assist with signposting patient and carers to the appropriate health, mental and social care services within the community.
5. Assist patients in building community resilience and make informed decisions and choices when their health changes.
6. Help to identify gaps and develop resources for individuals, such as peer support groups and provide interventions such as self-management and education.
7. Supporting people to establish and attain goals set by identifying what is important to them, documenting and producing a patient centered joint care plan.
Working for our organisation
The Integrated Diabetes Service is a nurse-led service supported by a multidisciplinary team, including a diabetes consultant, clinical nurse lead, diabetes specialist nurses, dietitian, psychologist, healthcare assistant, and a health and wellbeing coach.
The service delivers specialised care for adults with Type 1 and Type 2 diabetes, including support for pregnancy, renal, and preconception clinics. Care is provided through a fully integrated model, with close collaboration between community and acute teams.
The service adopts a multidisciplinary team (MDT) approach. Clinical activities include assessment, diagnosis, shared decision-making, and the delivery of personalised treatment and management plans, focusing on achieving the three treatment targets and completing the nine key diabetes care processes.
This includes comprehensive assessment of patient history and pathology, management of diabetes-related complications, and review of dietary and lifestyle interventions. The service also provides structured education programmes for individuals newly diagnosed with diabetes.
Detailed job description and main responsibilities
Using Digital platforms like to support people to improve their health and wider wellbeing.
Use of proactive approved analytic tools for smarter targeting of eligible patients.
Working with the social prescriber, care coordinator and other services to connect them to community-based activities which support their health and wellbeing.
Contemporaneous recording the data on RIO and use of templates and processes.
Initiation of the jointly created personalized care plan and assisting care coordinators, social prescriber and or other community services staff in reviewing and meeting the personalized needs of the patients.
Undertake if not already done by the care coordinator the first Patient Activation Measure (PAM) questionnaire to identify people’s levels of knowledge, skills and confidence (activation) and document.
Undertake the second PAM review, reassess, and review the care plans accordingly.
Work with people with lower activation to understand their level of knowledge, skills, and confidence (their Activation level) when engaging with their health and wellbeing.
Asses, advice and encourage patients to jointly agree the action plan and ensure that it is achieved in timely fashion.
Person specification
education and qualifications
Essential criteria
- BSc in Nutrition / Health Physiology / other
- Health coaching / other qualification / training
Desirable criteria
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organization
Experience
Essential criteria
- Experience of working within community services, primary care or social care
- Experience of working with patients / public
- Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement
- Experience delivering group sessions / group talks
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
Desirable criteria
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organization
skills
Essential criteria
- Skilled in active and reflective listening, building trust and rapport quickly
- Demonstrable skills in supporting behaviour change
- Excellent communication and presentation skills
Desirable criteria
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organization
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nneka Agbasi
- Job title
- Lead Specialist Nurse -Community Diabetes
- Email address
- [email protected]
- Telephone number
- 07828601593
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