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Job overview

VOLUNTARY POST

Based at Eltham Community, London, SE9 5DQ

This is an exciting opportunity to volunteer with Oxleas NHS Foundation Trust.  We are looking for volunteers to cover the 1^st floor reception at Eltham Community Hospital, Eltham. They will be required to greet patients coming into the hospital and offer assistance, to point them in the right direction of where they need to go for their appointments. This will be on a rota system and the successful candidates will be required to carry out a minimum of 4 hours a day. 

Main duties of the job

Applicants must live within 5 miles of the placement location

Specific Tasks

• On the job training will be provided as well as support.
• The main responsibility of this placement is to provide support to service users to and from their appointments at ECH.
• To greet patients on arrival at reception.
• Support patients to complete service user surveys
• You will be required to direct patients to appropriate reception areas.
• You will be situated in first floor Oxleas reception area.
• Good communication skills are necessary for this post.
• To report any complaints, incidents, accidents, damages and losses in relation to the ECH property.
• Maintain a good working relationship and communication with all colleagues within Oxleas and outside agencies (where required).
• Work within Oxleas policies, procedures and guidelines (PPG’s) by ensuring confidentiality is adhered to at all times.
• Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.

Ensuring that actions and behaviour falls within the equal opportunities policy

Working for our organisation

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.  This is strengthened by our new values:

• We’re Kind
• We’re
• We Listen
• We Care