Detailed job description and main responsibilities

1. To take referrals and messages ensuring they are logged and passed on to the 
appropriate clinician in line with indicative urgency. To liaise with patients and their 
carers, relatives, Social Services, members of the Primary Health Care Team and any 
other agencies as appropriate, maintaining confidentiality and treating all situations with 
sensitivity and tact.
2. To record referrals and retrieve patient information using the RIO Data Management 
system. To report duplicates and highlight errors to team leader. To ensure clinic lists 
are fully booked.
3. To administer appointments, receive patients and contribute sensitively towards 
resolution of problems that may arise with patients or their carers.
4. To disseminate other information to clinical teams and managers as requested.
5. To organise referrals to other agencies under the direction of the senior clinician/admin 
team leader and in line with department protocols.
6. Produce regular statistical, performance information and to provide patient information 
on an ad hoc basis for management as requested for audit etc
7. Maintain monthly E Roster duties as requested by Line manager. Collate and return 
travel claims and expenses as required by line manager.
8. To ensure that the environment in which people are received promotes a high quality 
patient experience.
9. To provide non-clinical advice to patients, carers and members of the public 
eg: displaying patient information leaflets etc. 
10. To process deliveries and monitor invoices as directed.
11. To be responsible for maintenance and archiving of patient records.
12. To be responsible for ordering, maintaining stocks and stationery supplies as required. 
This includes ordering specialist equipment as directed.
13. To type correspondence as required.
14.To carry out general photocopying and scanning and retrieving patient records.
15. To report and follow up maintenance problems with the appropriate department and to 
arrange for service and repairs of equipment.
16. Receive and distribute incoming and outgoing mail and any correspondence, including 
referral & discharge information.
17. Ensure the effective storage of information through the design, implementation and 
maintenance of an efficient filing or IT system, which complies with Trust policies on record 
keeping.
18. Attend team and other meetings as required