Job summary
- Main area
- Oral and Maxillofacial
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (FTC)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7944179
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Chase Farm Hospital
- Town
- Enfield
- Salary
- £33,262 - £36,027 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 22/06/2026 23:59
Employer heading
Band 4 Oral & Maxillofacial Surgery LASP Coordinator
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
The Royal Free London NHS Foundation Trust is committed to meeting the national targets within the 18 week referral to treatment pathway and providing a first class service to patients. To facilitate these aims, the co-ordinator will be responsible for ensuring that the principles of the 18 week target are embedded within the processes employed at every stage. These principles will govern best practice.
The post holder will be expected to work as part of the maxillofacial team and will build
relationships with key staff providing an efficient, reliable service for patients in all
specialities to ensure that these separate elements unite and are working as one team
with a common goal. It is important that the waiting list coordinators function as a team,
supporting each other with workloads. The post holder must be flexible in their
approach and be able to work within the department’s shift pattern and within all
specialties covered by admissions, providing cover as required.
Main duties of the job
The post holder based at Chase Farm Hospital and will be expected to work as part of the maxillofacial team and will build relationships with key staff providing an efficient, reliable service for patients in all specialities to ensure that these separate elements unite and are working as one team with a common goal. It is important that the waiting list coordinators function as a team, supporting each other with workloads. The post holder must be flexible in their approach and be able to work within the department’s shift pattern and within all specialties covered by admissions, providing cover as required.
The post holder will always ensure that the principles of World Class Care are upheld and that he/she is an ambassador for the Trust by consistently welcoming, remain actively respectful, clearly communicating and being visibly reassuring with patients and colleagues alike.
The Trust is committed to meeting the rights and standards required by the Patent’s Charter. The Trust expects its staff to be aware of these rights and standards and to be fully involved and co-operative in meeting them.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Therapy Services has a high profile within the Trust, being firmly committed to quality improvement, audit, service evaluation and improvement. We undertake yearly presentations of our achievements for the year; undertaking PDSA and QI projects to ensure we are delivering the most effective, safe and high quality service.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.
Person specification
Education and professional qualifications
Essential criteria
- English and Maths at GCSE level or equivalent.
- Knowledge of medical terminology
- RSA 2 or RSA 3-word processing/typing or equivalent experience
Desirable criteria
- Diploma level qualification or equivalent experience.
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable criteria
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable criteria
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential criteria
- Proactive, forward-thinking, quick problem solving attitude.
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem-solving attitude
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Others
Essential criteria
- Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
Desirable criteria
- Ability to work flexibly to accommodate peaks and troughs of activity
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Raymond Senkay
- Job title
- Clinical Pathway Manager
- Email address
- [email protected]
- Telephone number
- 02083751472
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