Job summary
- Main area
- Trauma & Orthopaedics
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7635503
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Chase Farm Hospital
- Town
- Enfield
- Salary
- £32,199 - £34,876 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 15/02/2026 23:59
Employer heading
Band 4 Clinical Pathway Navigator - Orthopaedics
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
The Clinical Pathway Navigator plays a vital role in supporting the efficient management of patients through the Trauma & Orthopaedics service. Working closely with consultants, multidisciplinary teams, and administrative colleagues, the post holder will coordinate patient pathways from referral to treatment, ensuring that all stages of the process are completed in a timely and accurate manner.
You will be responsible for monitoring clinic outcomes, tracking investigations, booking follow-up appointments, and liaising with both patients and healthcare professionals to resolve queries and remove barriers to care. The role requires excellent organisational skills, attention to detail, and a proactive approach to problem solving.
Main duties of the job
Coordinate patient pathways within the Trauma & Orthopaedics service from referral to treatment, ensuring all stages are completed within agreed timescales.
Track and monitor outpatient appointments, diagnostic results, and follow-up actions, ensuring timely progression of patient care.
Liaise effectively with consultants, clinicians, nursing staff, physiotherapists, and administrative teams to resolve queries and remove delays.
Maintain accurate records on the Trust’s Electronic Patient Record (EPR) and other relevant systems, ensuring data quality standards are met.
Proactively manage RTT (Referral to Treatment) targets and escalate potential breaches to the Service Manager or relevant lead in a timely manner.
Communicate with patients in a clear and compassionate manner, providing updates on their care pathway, answering questions, and signposting as appropriate.
Book and amend appointments in line with clinical priorities and Trust guidelines.
Support virtual fracture clinics by preparing case notes, updating outcomes, and ensuring patients are contacted with their management plans.
Work collaboratively with multidisciplinary teams to ensure smooth patient flow through clinics, theatres, and follow-up services.
Contribute to service improvement initiatives by identifying process gaps and suggesting practical solutions.
Adhere to confidentiality, data protection, and safeguarding policies at all times.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see the attached Job description and person specification for more information on working at The Royal Free London.
Person specification
Education and professional qualifications
Essential criteria
- English and Maths at GCSE level or equivalent
Desirable criteria
- Diploma level qualification or equivalent experience
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
Others
Essential criteria
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
Desirable criteria
- Ability to work flexibly to accommodate peaks and troughs of activity
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner or equivalent system
Desirable criteria
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude with attention to detail
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Dipesh Darji
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07908455412
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