Job overview

We’re growing our charity retail team across North West London, and have exciting opportunities for proactive, and efficient Assistant Shop Managers. We are actively looking for individuals with strong charity retail experience and excellent customer service skills to join us. We have a number of part time positions at our shops in Enfield, Golders Green, East Finchley and North Finchley.

Each of these shops has a vital role in its local community, offering a welcoming space where people come not just to shop, but support a cause that matters. Each shop has its own character, and we’re looking for people who can help them thrive.

You’ll play a key part in shaping the shop’s success, from merchandising and smart pricing to promoting Gift Aid and connecting with the local community.

Working closely with and sometimes deputising for the Shop Manager, your role will be essential in the smooth day-to-day running of our shop. You’ll be an excellent communicator, driving donations and sales, training and supporting a dedicated volunteer team, and ensuring the shop is somewhere customers will want to come back to. You will have a passion for retail and bring creativity to everything you do.

In return you’ll be rewarded by working in a retail role with purpose as our hospice, and the care we give our patients, could not exist without the support of our shops. If you’re ready to bring your retail experience— and be part of something genuinely meaningful — we’d love to hear from you. 

Main duties of the job

• Support Shop Operations
• Volunteer Recruitment, Training & Management
• Donations & Gift Aid Promotion
• Merchandising & Pricing
• Customer Service & Community Engagement
• Health & Safety Compliance
• Teamwork & Communication
• Financial Accountability

Working for our organisation

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

•    Competitive rates of pay 
•    Generous annual leave 
•    Transfer of NHS pension scheme
•    Pension - Employer contribution pension scheme 
•    Access to clinical supervision
•    Fully funded Health Cash Plan 
•    Life Assurance cover
•    Flexible/Hybrid Working 
•    A range of opportunities for professional learning and development
•    Access to our 24/7 confidential Employee Assistance Programme (EAP)
•    Travel incentives
•    Family friendly and special leave
•    A supportive and collaborative work environment
•    Blue Light Scheme membership and carers’ discounts
•    Social events throughout the year and much more…