Job summary
- Main area
- Stroke
- Grade
- Band 4
- Contract
- Permanent: N/A
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-8376395-MT
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Epsom Hospital
- Town
- Epsom
- Salary
- £33,262 - £36,027 pro rata p.a incl of HCAS Outer
- Salary period
- Yearly
- Closing
- 18/11/2026 23:59
Employer heading
Patient Pathway Coordinator - Stroke
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
Patient Pathway Coordinator - Stroke
Full Time - 37.50 per week, Permanent
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Main duties of the job
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Service Manager for Stroke you will work closely with the Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Stroke Service as well as support for inpatient activity. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require you to manage and support queries from patients, GPs, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
- Good general education with 5 GCSEs at grade C or above (or equivalent) including English
Desirable criteria
- ECDL
- NVQ level 3 in business administration or customer care (or equivalent)
Experience
Essential criteria
- Experience of using a full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
Desirable criteria
- Experience working in a similar patient administration role in a hospital/health care setting
Skills
Essential criteria
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to provide a customer focused service
- The ability to prioritise tasks effectively without direct supervision
Desirable criteria
- Knowledge of dealing with customer complaints and experience of customer care
- Ability to work well in a team setting
Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard
- Knowledge of NHS service provision including the pathway of care
- Knowledge of of healthcare administrative systems and processes
- Understanding of medical terminology
- Knowledge of confidentiality and data protection principles
Desirable criteria
- Knowledge of Stroke pathways
- Knowledge of RTT
Personal attributes
Essential criteria
- Demonstrates excellent interpersonal, verbal and written communication skills
- Flexible, responsive approach to work
- Willing to take ownership and accountability
Desirable criteria
- Demonstrates Trust Values
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claudine Hastick
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07786800117
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