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Job summary

Main area
Phlebotomy
Grade
SYNLAB Pay Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
J206-PF-RAF-269
Employer
IPP Analytics Limited
Employer type
Private Sector
Site
Pathology First Hub
Town
Essex
Salary
£28,392 to £29,377 per annum depending on experience
Closing
11/10/2026 23:59

Employer heading

IPP Analytics Limited logo

Phlebotomy Supervisor

SYNLAB Pay Band 4

The place to work in pathology

We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.

Job overview

We are looking to recruit a Band 4 Phlebotomy Supervisor to expand our team working across Basildon and Thurrock University Hospital, Southend University Hospital, Broomfield Hospital and other local community clinics throughout South Essex.

As a Phlebotomy Supervisor you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community (including domiciliary).

You will be expected to work across all sites and ,shifts are variable between 6.15am and 7pm Monday to Friday with regular weekends on a rotational basis.

This role is ideally suited for someone who is experienced, caring, friendly and would like to be a part of a team that contributes towards patient care. You will need excellent communication and interpersonal skills to work and communicate with a large team across multiple sections.

A full driving licence and access to your own vehicle is essential, as you will be required to travel to a variety of community clinic locations. 

Main duties of the job

The Phlebotomy Supervisor is responsible for overseeing the day-to-day delivery of the Phlebotomy service, providing leadership, support and development to the team. The role manages staffing, rotas, training, performance and absence, while ensuring high standards of quality, safety and patient care. The postholder will monitor service performance, contribute to continuous improvement and deputise for and support the Phlebotomy Manager as required.

Working for our organisation

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways. We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Detailed job description and main responsibilities

  • Supervise the daily operation of the Phlebotomy service, ensuring appropriate staffing and professional standards.
  • Supervise staff performance, sickness absence, appraisals, training, competencies and development.
  • Coordinate rotas, annual leave, overtime and shift cover to meet service requirements.
  • Maintain effective communication with staff, patients and internal and external service users.
  • Maintain quality and safety documentation, including SOPs, risk assessments, COSHH assessments and audits.
  • Monitor incidents, errors, complaints, KPIs and service performance, taking action to address areas of concern.
    Support recruitment, interviewing and induction of new Phlebotomy staff.
  • Monitor stock, equipment and supplies to ensure continuity of service.
  • Maintain patient confidentiality, infection control, cleanliness and safe working practices.
  • Provide support to the Phlebotomy Management team and contribute to the continuous improvement of the service.

Person specification

Qualifications

Essential criteria
  • 3 GCSE ‘O’ levels or equivalent which must include English
  • NVQ Level 3 or equivalent experience
  • Phlebotomy qualification

Experience

Essential criteria
  • Substantial experience in phlebotomy
  • Paediatric experience
  • Domiciliary experience
  • Previous experience and confidence using IT applications including Microsoft Office and Outlook

Skills & Knowledge

Essential criteria
  • Demonstrable customer service experience in a healthcare environment
  • Ability to work under pressure
  • Excellent written and spoken English Language skills
  • Full UK driving licence and use of car for work
Desirable criteria
  • Previous hospital patient facing work
  • Basic CPR and First Aid Knowledge and competency

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Thomas
Job title
Phlebotomy Operations Manager
Email address
[email protected]

If you have problems applying, contact

Address
SYNLAB
Open Monday to Friday
9am to 5pm
Telephone
01629 702342
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