Job overview

The post holder will take personal responsibility for providing an excellent service to patients, visitors and staff in the Private Patient Units (PMU, Chelsea Wing, ACU).

 As the first contact for the outpatient service or inpatient services, it is an integral part of this role to have excellent customer service and communication skills. He/she will act as a concierge ensuring patients and visitors are taken or directed where to go providing a seamless welcome to the department.

Not;  Previous applicants should not apply.

Main duties of the job

• Manning reception desk:  Answering telephone calls/emails, meeting and greeting all users of the PPU, Uploading clinics onto Cerner and checking patients in/out of clinic, liaising with Consultants, secretaries and nurses, booking elective work onto excel spreadsheets and computer systems.
• You will need to be a confident communicator and have good organisational skills with attention to detail.
• Be friendly and have an approachable manner and can do approach.
• Ability to work as a team and also on your own and able to prioritise your workload.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.