Job summary
- Main area
- Information and Advice
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 293-CCS-0754
- Employer
- Homerton Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Hackney Ark
- Town
- Hackney
- Salary
- £27,485 - £30,162 p.a. incl.
- Salary period
- Yearly
- Closing
- 14/09/2025 23:59
Employer heading
Information and Advice Officer: Hackney Ark Resource Centre
NHS AfC: Band 4
Advert
Job overview
This post is located in the community at the Hackney Ark which is a service that provides multidisciplinary support to children with developmental delay and and disability; providing services to families living in Hackney and the City of London.
The Information and Advice officer will be based in the Resource centre which is a forward thinking, welcoming advice, information and support service based within the Hackney Ark
***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***
Main duties of the job
We are seeking someone who;
- Is looking for a rewarding, dynamic and very varied job
- Is able to make a real difference, supporting children with disability and their families to access services and get the support they need
- Has good communication skills, a can-do attitude and a friendly, welcoming approach
- Can handle a high degree of multitasking
Working for our organisation
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Education / Qualifications
Essential criteria
- Good general education to 5 GCSE level including English and Math or equivalent RSA III Pitman
- Advanced Key board understanding IT - Microsoft Word, Excel, PowerPoint, Outlook qualifications or experience,
Desirable criteria
- Certificate in European Computer Driving Licence (ECDL) or willing to attain qualification.
Skills/ Abilities
Essential criteria
- Excellent negotiating and influencing skills.
- Good verbal and written communication skills.
- Personal rapport and an ability to develop good working relationships with other professionals from various backgrounds and organisations, families and children.
- Good listening skills and ability to sympathise and empathise with parents and professionals in relation to difficult and sensitive matters
- Calm under pressure.
- Ability to resolve administrative and support problems and reply to correspondence on behalf of team members.
- Excellent organisational skills, with an ability to prioritise.
- Able to work on own initiative, make decisions and to work without direct supervision where necessary.
Desirable criteria
- Appointment management
- Dealing with sensitive information
Experience
Essential criteria
- Experience of working in an administrative or office environment, of working as a team member in a multidisciplinary team, use of a range of computer software packages, and previous NHS experience
Desirable criteria
- Experience of customer facing relationships
- NHS and/or social care experience
- Patient administration experience
Knowledge
Essential criteria
- In-depth knowledge of national policies and procedures relevant to children’s and adults services
- In-depth knowledge of role of other professionals and services.
- Understanding of the principles of clinical governance /audit
- Knowledge of standards of record keeping
- Knowledge/understanding of confidentiality issues
Desirable criteria
- Database management Knowledge.
- Appointment Management
- Dealing with sensitive information
Other Requirements
Essential criteria
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- An understanding of relevant legislation and government initiatives relating to children with disabilities.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- David Graham
- Job title
- Key Work, THO, Resource Centre Manager Hackney Ark
- Email address
- [email protected]
- Telephone number
- 0207 014 7088
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