Job summary
- Main area
- Admin & Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (8am - 8pm service - with rota in place)
- Job ref
- 293-CSEP-0657
- Employer
- Homerton Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Orsman Road
- Town
- Haggerston, London
- Salary
- £34,186 - £37,389 p.a. inc.
- Salary period
- Yearly
- Closing
- 12/04/2026 23:59
Employer heading
Patient Pathway Coordinator
Band 4
Advert
Job overview
We are recruiting two Band 4 Patient Pathway Coordinators to join our Patient Administration Team. These roles are ideal for individuals with strong RTT and eRS experience who are committed to delivering high‑quality patient pathway management.
Working closely with clinical and administrative teams, the postholders will ensure that patient bookings, clinic management tasks, and eRS worklists are completed accurately, efficiently, and in line with Trust standards.
Main duties of the job
Key duites include:
- Monitor and review patient care and/or treatment progress using the Patient Tracking List.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies
- Provide day-to-day supervision and oversight of duties for the department’s administrators.
- Providing support for day-to-day queries from administrators.
- Responsible for collecting and updating patient information on the relevant databases in line with local policy,
Working for our organisation
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Education/ Qualifications
Essential criteria
- A Level or equivalent
- NVQ level 3 or equivalent experience
Skills/Abilities
Essential criteria
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload & Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner & Good written communication skills
- Computer literate with good keyboard skills
Desirable criteria
- Willingness to continue personal development and training
Experience
Essential criteria
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable criteria
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel
- Experience of working in a contact center
- Knowledge of eRS system
Knowledge
Essential criteria
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable criteria
- Awareness of good customer care standards
Other Requirements
Essential criteria
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elliot Donaldson
- Job title
- Patient Administration Team Leader
- Email address
- [email protected]
- Telephone number
- 07985418973
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