Job overview

An exciting opportunity has risen in the Clinical Haematology Directorate for a Reception Supervisor. The post holder will be supervising a busy reception team in the Catherine Lewis Centre, responsible for co-coordinating  all appointments for the service,  thus will be required to work as part of a multi-disciplinary team alongside consultants, nurses and the wider team. 

The post holder will work closely with relevant team members to ensure pathway pathway are coordinated effectively, booked into appropriate clinics and that a high quality customer service is provided. 

The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines. The successful candidate should have knowledge of RTT and cancer waiting times. 

Main duties of the job

• Implement and maintain an efficient internal system and process to ensure 2WW and RTT targets are met. 
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
•  Resolving patient queries over the telephone, by email and in person on a daily basis, communicating tactfully and professionally.
•  Providing administrative support to the wider multidisciplinary team, including medical, nursing and administrative colleagues.
• Work closely with the Business Support Manager to adhere to daycare KPI targets.
• Attend and manage capacity review meetings.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. 

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.