Job summary
Employer heading
Band 8a Assistant Operations Manager - Gastroenterology and Endoscopy
Band 8a
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
This role offers a new and exciting opportunity to shape and improve the delivery of clinical services in gastroenterology and endoscopy at the Royal Free Hospital. The post holder will manage the service areas they are responsible for, ensuring the delivery of key targets within the budgeted resources available. They will contribute to strategic and annual business planning for their services, including the engagement of senior medical, nursing, APH colleagues and other staff, as required. They will also coordinate the planning, development and implementation of service improvement, capital and other projects for the areas they are responsible for. They will support clinical governance processes within their areas and assist Clinical colleagues in the management of risk. The post will deputise for the Senior Operations Manager where appropriate.
Main duties of the job
The post holder will support the operations manager in the operational management at the RFH site.
Key responsibilities
To manage administrative and support teams within the service / directorate
Deliver appraisal and mandatory training requirements for all staff within these teams
Lead the directorate performance management systems ensuring that Trust and standards are understood and adhered to and that performance reports are produced to enable divisional compliance
Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
To be responsible to the Operations manager for financial performance relating to delegated budgets and operational performance of the service / directorate
Represent the operations manager as required
Working for our organisation
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
Detailed job description and main responsibilities
1. Key Working Relationships
Operations Manager
Directorate management team, including Operations Manager, Clinical Director and Matrons
Clinical Service Leads for directorate and the service multi-professional teams.
Risk and Complaints Managers
Medical secretaries, ward clerks and other administrative support teams within the service / directorate
Admissions team Outpatient appointment centre.
Information department including the central validation team.
Divisional Human Resources Business Partner, Associate Human Resource Business Partner, medical staffing managers and divisional recruitment team.
Divisional Finance Analyst, Directorate Accountant and department staff.
Clinical coding department.
2. Royal Free World Class Values
The post holder will provide World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
* Welcome all the time
* Confident because we are clearly communicating
* Respected and cared for
* Reassured that they are always in safe hands
The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary.
3. Furthering the Trust’s Governing Objectives
The post holder is required at all times you are required to promote the Royal Free London NHS Foundation Trust’s (RFL) five governing objectives and participate in achieving relevant aspects of the Five Year Plan.
- Excellent outcomes for patients
- Excellent experience for our patients, staff and GPs
- Excellent value
- Full compliance
- A strong organisation
The post holders role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.
4. Service Delivery, Service Improvement and Excellent Outcomes for Patients
Support the operations manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications
Identify areas of service improvement and opportunities. Support Operations Manager in developing Quality Innovation Productivity Prevention (QIPP) in the directorate.
5. Performance Management
Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones.
Work across the division to ensure that the emergency access standards are consistently met for all patients.
Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences.
Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.
Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.
Participate in monitoring and maintaining compliance with relevant CQC standards.
6. Communication
Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.
Provides complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.
7. Staff Management
To manage administration and support staff employed within service / directorate
4/10
Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.
Ensure appraisal is carried out for all staff and training needs are identified with resources.
Manage mandatory training levels and ensure that service records are kept up to date.
Be responsible for managing absence rates within the staff group.
Ensure optimal use of staffing resources and review workforce requirements as required.
Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.
Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff.
Ensure that all staff are working to maintain a healthy and safe working environment.
As required, lead on investigations within their own division and support Human Resources to provide independent investigations into complex Human Resource matters in other areas within the Trust.
Support medical staff colleagues on recruitment of temporary and permanent medical staff
Support the division to implement the staff survey action plan working with the OD Consultant, to raise the profile of the staff survey throughout your directorates to ensure compliance with national targets and genuine improvements in working lives based on local evidence.
8. Patient Flow and Bed Management
Work with clinical colleagues and the site management team to facilitate effective bed management including prioritising admissions, facilitating timely discharge, and escalating delays in discharge.
Participate in the divisional sit rep and cross organisational information gathering and submission and attend bed meetings as required. Liaise with external organisations when delays identified with transfers to other hospitals.
9. Excellent Experience for our patients, staff and GPs
Support the promotion of World Class care culture and work in a way that is patient- centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
Support the development of the divisional action plan to ensure that there is an effective communication cascade
5/10
Ensure all departmental staff groups are involved in the development and implementation of the QIPP programme and other planned changes
Ensure that changes to services are fully communicated both within the organisation with staff and patients and with external partners, including GPs, Commissioners.
Support the development of the patient experience working group as part of the QIPP programme
10. Business Planning and Management
To actively promote and protect the business interests of the Royal Free London NHS Foundation Trust with other healthcare organisations and agencies.
To plan, organise and arrange activities to link with the overall directorate strategy.
Involved in the development of future policies and planning developments for the directorate.
Oversee future departmental policies and planning developments for the directorate.
To support service review and development as required. This will involve process mapping/review, patient and staff involvement in re-engineering, change in practice, skill-mix review, changes in roles and responsibilities.
11. Financial Budgetary Management
Be accountable to the Divisional Board for financial performance relating to delegated budgets and the QIPP programme
Be responsible for budget setting and effectively working within resource constraints.
Develop the use of patient level costing and service line reporting to support and inform financial management
Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.
Oversee financial and activity modelling projects as required in order to complete or contribute to the development of service business cases
Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.
12. Information Management
In conjunction with the Divisional Information Partner ensure that all service entities within the management portfolio are provided with high-quality, well-presented and relevant data reports supporting services in understanding operational efficiency, performance against national and local targets, activity and financial performance, and service size, configuration and potential for growth.
6/10
13. Quality and Governance
Participate in monitoring and maintaining compliance with relevant CQC standards.
In conjunction with the Operations Manager, take part in the development of the annual Quality Innovation Productivity Prevention Programme working on activities to implement it as required.
Contribute to the achievement of CQUINs relevant to the directorate
Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints
Promote the corporate and clinical governance frameworks within the directorate
14. Represent the Operations Manager
To represent the Operations Manager or other senior managers as required
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Qualifications
Essential criteria
- 1 st degree or equivalent
- Management qualification
- Evidence of continuing personal development
Desirable criteria
- Post graduate qualification
Experience
Essential criteria
- Significant senior operational management experience, in the NHS or equivalent
- Staff management & leadership of a large MDT
- Leading and managing change within a complex environment
- Strategic planning and project management
- Managing large and complex budgets
Skills and Knowledge
Essential criteria
- Ability to deliver to deadlines and within resources.
- Advanced communication skills
- Demonstrate advanced influencing and negotiation skills
- Broad understanding of the NHS and key policy issues which effect performance
- Partnership & collaborative working with internal and external stakeholders
- Ability to achieve effective team working within the division and across divisions
- Understanding of clinical governance and risk
- Numerate, IT literate, analytical and able to use business intelligence effectively.
Documents to download
Further details / informal visits contact
- Name
- Jas Jandhu
- Job title
- Senior operations manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
- Telephone
- 01629 702338
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