Job summary
- Main area
- Switchboard Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 391-RFL-7297527
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital
- Town
- Hampstead
- Salary
- £30,039 - £31,088 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 18/07/2025 23:59
Employer heading

Band 3 Switchboard Operator
Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
An exciting opportunity has arisen for enthusiastic Switchboard Operator to join our well established, innovative and friendly team.
To operate the trust switchboard providing an efficient and effective operator service to all callers to the trust internal and external, to activate all emergency procedures as required by the trust, to offer a facilities helpdesk service out of hours
Main duties of the job
- To operate the trust switchboard, responding to all callers in a polite and efficient manner
- To answer the trust switchboard within the 6 second response time
- To activate the trust Cardiac Arrest, Fire, Security, Trauma and other emergency procedures when requested
- To be the first point of contact to the trust from LAS, LFB and SHA in relation to emergency incidents
- To monitor and act on alarms from the trust fire panel, passing on any faults as required and acting out on any fire calls ensuring that the correct details and gate access are passed onto the London Fire Brigade (LFB).
- To monitor and act on the Critical Alarm system located in the switchboard, ensuring that the police and security team are called as needed.
- To be able to Activate the trust smells and bells policy ensuring the 10 Min Timer is followed.
- Contribute to the monitoring and testing maintenance of systems and equipment in the switchboard.
- To activate Aircalls on the equipment provided.
- To run reports on messages sent to Aircalls as required.
- To log all emergency calls in the relevant record book.
- To ensure that the switchboard database is always up to date, making changes where necessary.
- To ensure the Irradiator alarm activation is given priority over other emergency calls and the police and emergency teams are called immediately.
- To complete the daily Dr’s rota for distribution to A&E and other departments.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Skills
Essential criteria
- Switchboard Operator Skills
Experience
Essential criteria
- Switchboard Operator Experience
Communication
Essential criteria
- Able to Communicate Clearly
Trust Values
Essential criteria
- Demonstrate the ability to meet trust values
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Peter McGhee
- Job title
- Telecommunications Switchboard Manager
- Email address
- [email protected]
- Additional information
Peter McGhee, Telecommunications Manager - [email protected]
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