Job summary
- Main area
- Oncology
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-8338804
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital NHS Trust
- Town
- Hampstead Health
- Salary
- £34,186 - £37,389 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 30/10/2026 23:59
Employer heading
Band 4 Patient Pathway Navigator Oncology
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Job overview
Patient Pathway Navigator Band 4 – Oncology 12months Cover
General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.
- Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
- Review the actions and instructions generated from the transcription service when requested.
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
- Respond to requests from clinicians to type up urgent letters when required.
- Ensure all patient demographics and contact details are kept up to date on Cerner.
- When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders and information where necessary.
- Attend and participate in meetings relevant to the role as required.
- Provide patient navigation services for satellite and off site locations.
Main duties of the job
Patient Pathway Navigator Band 4 – Oncology 12months
We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free for a 12 months secondment cover.
Our team has pioneered the implementation of the new patient pathway roles with great success – and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.
The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics. You would be part of the patient pathway from referral to discharge and would be the patients’ first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.
- Typing and data-entry skills.The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust’s core values in all your interactions.
Contact : Fiona Moore – Clinical Pathway Manager 0207 4726778
Working for our organisation
The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. As well as services for local people, such as an accident and emergency services and all branches of medicine and surgery, the Trust is renowned for a large number of specialist services. These include: solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. The Royal Free is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology. The Trust is the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer and has a world renowned Neuroendocrine Tumour Unit.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Education and professional qualifications
Essential criteria
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable criteria
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritizing own workload and working to deadlines
- Typing/Data entry
Desirable criteria
- Previous administrative and organisational experience
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Ability to confidently interact and share knowledge with staff at all levels
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Desirable criteria
- Knowledge of Cerner
- Proof of continuous learning and development
- Ability to use databases
Others
Essential criteria
- Ability to work without direct supervision
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Reliability – good time keeping
Desirable criteria
- Ability to work flexibly to accommodate peaks and troughs of activity
Royal Free shared commitments
Essential criteria
- Demonstrable ability to meet the Trust shared commitments.
Personal Qualities and Attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fiona Moore
- Job title
- Clinical Pathway Manager
- Email address
- [email protected]
- Telephone number
- 0207 4726778
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