Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: part time 26.5 hours per week
- Hours
- Part time - 26.5 hours per week (Based primarily at Harefield Hospital for business reasons)
- Job ref
- 196-A&C770
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Harefield Hospital
- Town
- Harefield
- Salary
- £31,081 - £33,665 inclusive of Outer London HCA - pro rota
- Salary period
- Yearly
- Closing
- 14/05/2025 23:59
Employer heading

PALS Administrator
NHS AfC: Band 4
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Based primarily at Harefield Hospital, the post holder will play a key role in the provision of the Trust-wide Patient Advice and Liaison Service (PALS). They will contribute to an efficient, compassionate, professional, and comprehensive service for patients, relatives, carers and staff.
The post holder will also work to ensure that the processes following the death of a patient are completed respectfully, correctly and in a timely manner. This will involve acting as a point of contact and source of advice for relatives of deceased patients, healthcare professionals, coroner and registration services and providing support to the Medical Examiner Officers. The post holder will also provide administrative support for the recruitment and support of volunteers.
Main duties of the job
The main duties of this post are to:
- provide administrative support for the PALS, bereavement, and voluntary service;
- be a first point of contact for those with concerns or enquiries about the hospital;
- To assist with the recruitment process and support of volunteers.
The post will be based mainly at Harefield Hospital, there may be a requirement for occasional cross-site working.
Working for our organisation
Are you passionate about supporting our patients and carers to receive a positive patient experience? This is an opportunity for the right individual to make a difference to the experiences of our volunteers, patients, carers and visitors.
The work we do is interesting challenging and varied. The role provides a lot of job satisfaction and you will be joining a caring and supportive team.
Guy's and St Thomas' NHS Foundation Trust is one of the UK's leading, high-profile healthcare providers, managing a diverse and complex patient population across adult and paediatric care. With a long history of first class care, ground breaking research, innovation and teaching.
Detailed job description and main responsibilities
The main responsibilities are:
- To be a helpful point of contact for staff and patients to address their concerns
- Meet bereaved relatives and ensure that they understand how to register a death.
- Liaise with Funeral Directors to facilitate timely transfers of deceased patients.
- Assist with recruitment process of volunteers including responding to new and existing volunteer enquiries.
Please see attached job description and personal specification for more details on the main responsibilities for this post.
Person specification
Experience
Essential criteria
- Working in a busy environment, managing competing demands as part of a team.
- two years experience of dealing directly with members of the public, in person, on the telephone or in writing.
Desirable criteria
- Experience of working with volunteers.
- Working in the NHS in a clinical or administrative role
Skills
Essential criteria
- • quickly understand and analyse problems presented
Qualifications
Essential criteria
- Excellent written and spoken English
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kulbir Gill
- Job title
- Bereavement and Voluntary Service Lead for RBH & HH
- Email address
- [email protected]
- Telephone number
- 0207 349 7715
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