Job summary
Employer heading
Cross-Sectional Booking Clerk
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Make patient appointments in person or on the telephone and understand the necessary preparation needed for scans.
Cover reception and welcome patients to the department, check appointment details, inform clinical staff of patient arrival and direct patients as required. Check patients in on EPIC system.
Enter appointments on the EPIC system, enter on the waiting list and send appointment letters (CT, MR, Ultrasound, Fluoroscopy)
Provide patients with appropriate information relating to their hospital visit.
Process Ward requests for X-ray department procedures (CT, MR, ultrasound, fluoroscopy)
To arrange transport for patients when required.
Ensure that all requests for procedures are authorised by the appropriate Medical or Professional Staff.
Processing private patient forms and escorting patients to Private Patient Office when required.
Photocopying as required
Main duties of the job
Make patient appointments in person or on the telephone and understand the necessary preparation needed for scans.
Cover reception and welcome patients to the department, check appointment details, inform clinical staff of patient arrival and direct patients as required. Check patients in on EPIC system.
Enter appointments on the EPIC system, enter on the waiting list and send appointment letters (CT, MR, Ultrasound, Fluoroscopy)
Provide patients with appropriate information relating to their hospital visit.
Process Ward requests for X-ray department procedures (CT, MR, ultrasound, fluoroscopy)
To arrange transport for patients when required.
Ensure that all requests for procedures are authorised by the appropriate Medical or Professional Staff.
Processing private patient forms and escorting patients to Private Patient Office when required.
Photocopying as required
Working for our organisation
Cover reception and welcome patients to the department, check appointment details, inform clinical staff of patient arrival and direct patients as required. Check patients in on EPIC system.
Detailed job description and main responsibilities
Make patient appointments in person or on the telephone and understand the necessary preparation needed for scans.
Cover reception and welcome patients to the department, check appointment details, inform clinical staff of patient arrival and direct patients as required. Check patients in on EPIC system.
Enter appointments on the EPIC system, enter on the waiting list and send appointment letters (CT, MR, Ultrasound, Fluoroscopy)
Provide patients with appropriate information relating to their hospital visit.
Process Ward requests for X-ray department procedures (CT, MR, ultrasound, fluoroscopy)
To arrange transport for patients when required.
Ensure that all requests for procedures are authorised by the appropriate Medical or Professional Staff.
Processing private patient forms and escorting patients to Private Patient Office when required.
Photocopying as required
Person specification
Experience
Essential criteria
- Achieved Grade/Experience
Desirable criteria
- Knowledge
Experience
Essential criteria
- Experience and Knowledge
Desirable criteria
- Customer Service Experience
Personal Qualities
Essential criteria
- Good communication and organisation skills
Desirable criteria
- Willingness to be taught new skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Allison Saxon
- Job title
- Cross-Sectional Imaging Booking Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 01895 828582
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